Webinar on Demand: 3 Steps to Increase Utility Payment Rates
Utilities provide a critical service for their customers, yet nearly 1 in 6 US households are behind on their utility payments according to the National Energy Assistance Directors Association. While there are multiple reasons behind these numbers, there are three easy steps a utility can take to help increase payment rates.
Join AMCS’ Nicole Kelly and Glenn Barnes from Water Finance Assistance for a conversation that explores:
- The research behind what one utility discovered about late payments
- The three steps a utility can take to mitigate
- The benefits for both the customer and the utility these steps can provide
Glenn Barnes, Director of Water Finance Assistance
Glenn Barnes is director of Water Finance Assistance, a training and technical assistance organization dedicated to helping you serve your community better and sustain your utility for years to come by building your financial and managerial capacity. Glenn leads workshops and webinars and works directly with water utilities on a range of financial and managerial topics including accessing infrastructure funding, rate setting, data driven decision making, workforce issues, and affordability.
Nicole Kelly, Director of Marketing North America, Utilities at AMCS
Nicole joined AMCS in 2022 and is responsible for utilities marketing in North America. She has extensive experience in SaaS platform marketing and technology product management for global organizations like Thermo Fisher Scientific and Cloudera.