Global Customer Support

Support that is committed to your success

AMCS Global Support provides technical expertise to thousands of waste and recycling operators around the clock and across the world. Our team of engineers provide industry-leading assistance so you can focus on what matters, driving your business forward.

Dedicated Customer Support Portal

AMCS’ dedicated customer support portal provides you with the most convenient way to submit, track and update support cases. This is a self-service support tool to search knowledgebase articles and product documentation, to manage support cases and view case metrics.

For telephone support:

Ireland: +353 61 390686
United Kingdom: +44 (0) 871 284 7174 – Option 1
The Netherlands: +31-(0)88 002 18 87
Germany: +49 (0)89 327 154 60
Denmark: +46 (0) 771-HELPDESK / 43 57 33 75
Sweden: +46 (0)10 155 08 00
North America: 1 800 962 9264

Need support? Ask our experts.

Executing web payments

This feature is for North America only!

Execute web payment

Delivering a fast and exemplary customer support experience

We understand how critical AMCS Platform and our software solutions are to the success of your business, and we are committed to delivering a fast and exemplary customer support experience. Our team of support engineers are based in eight locations across the world, to provide you with technical support if or when you need it.

AMCS Global Customer Support locations are:

Asia: Chennai (India)
Australia and New Zealand: Sydney (Australia)
EMEA: Limerick (Ireland), Amsterdam, Molenhoek (Netherlands), Munich (Germany), Skara (Sweden)
North America: Jacksonville (Florida)

Support that protects your technology investment

AMCS support engineers are highly qualified and experienced in the software and technology investments you have made to ensure your business success. Our support engineers undergo continuous product training, education and organisational support to provide you with an optimum and professional service experience 24/7.

Furthermore, AMCS are certified in ISO9001 and are in the process of obtaining a SOC 1 Type 2 accreditation, assuring customers in the quality of controls, processes and systems within our organisation.

Support that takes your business into the future

AMCS is the trusted IT partner for thousands of waste and recycling businesses across the globe. Our dedicated support team scales with your needs as you grow and navigate new business.

Resources

Whitepaper

AMCS global survey on Digitalization in the Waste and Recycling industries

What is the impact of digital innovation on your organization

Blog

AMCS Group rolls out next-generation customer support portal

Time-saving new Customer Support Portal greatly improves end-customer service levels. Committed to delivering a much faster and excellent customer support experience. With this, the brand-new Customer Support Portal is highly improving end-customer service levels.

News

AMCS to support development of Circular Economy

AMCS has become the latest Supporter of the U.S. Chamber of Commerce Foundation’s Corporate Citizenship Center

View other resources

Global Customer Support

Support that is committed to your success

Dedicated Customer Support Portal

For telephone support:

Customer web payment (North America)

Need support? Ask our experts.

Executing web payments

Delivering a fast and exemplary customer support experience

Support that protects your technology investment

Support that takes your business into the future

Resources

AMCS global survey on Digitalization in the Waste and Recycling industries

AMCS Group rolls out next-generation customer support portal

AMCS to support development of Circular Economy

Need support? Ask our experts.