Improving efficiency

optimized route planning, instant visibility of collection progress and real-time access to data minimize call outs and improve customer service, helping you extract maximum value from available budgets.

Boosting digital engagement

Customer portal solutions deliver online and self-serve functionality with access to tailored customer information for increased customer engagement and lower call centre costs.

Increasing visibility

Mobile workforce and in-vehicle technology improve daily operations and simplify maintenance with custom weighing technology for more accurate waste collection and recycling systems.

Enterprise Management

We help municipalities and commercial companies collecting and recycling household waste to improve customer service and increase efficiency. Our enterprise management solution optimizes a variety of processes to help you tackle this challenge.

• Service line agreements
• Manage households and properties
• Cart management
• Door-to-door and bulky waste collection
• Citizen Recycling centres
• Underground container servicing
• Real-time tracking of trucks and collection progress
• Call center and portal functionality with 360-degree citizen view
• Deal with customer queries and complaints
• Insight into extra stops or missed collections
• Exception handling
• Proof of service
• Other services (street cleaning, on demand sanitation services etc.) 

Mobile Workforce

Our mobile device provides drivers with instant, easy to understand information about their workload. Presenting relevant data about waste collection processes in a user-friendly format.

• Fully integrated with municipal waste collection processes
• User-friendly format helps focus on what needs to be done
• Guided turn-by-turn navigation
• Automatic recording of real-time data on collections, routes driven, and time spent
• Track and trace your fleet and bins
• Time registration
• Health and safety monitoring
• Vehicle inspection reports
• Pictures and video
• Digital legal documents

Vehicle Technology

Fully calibrated, real-time, and robust cart management improves the accuracy and efficacy of your waste collection service. Our cart identification and management solutions simplify high density domestic collection.

• Manage carts and containers
• Fully integrated with our enterprise management solution and mobile workforce app
• Lift tracking / GPS matching
• High and ultra-high frequency RFID tags for high density domestic collection
• Camera integration

Intelligent Optimization

Making the switch to automatic route optimization can help you improve waste collection services and reduce your overall carbon footprint. By eliminating manual routing and dispatch you could improve asset utilization, enhance customer service, and reduce mileage and driving time.

• Master route optimization
• Service day and district optimization
• Forecasting and fill centre integration for underground containers 
• Daily route adjustments
• Daily insertion of ad hoc orders and extras
• Route allocation on truck break-down
• Dynamic route optimization for bin distribution
• Improve safety, schedule around opening and closing hours, school areas
• Map integration and visualization
• Turn-by-turn navigation for drivers

Digital Engagement

Our digital platform enables citizens to order waste collection services and interact with municipal waste operators online. Supporting municipalities to service customers through social media, digital assistants, and connected devices.

• Citizen self-service
• Change cart size
• Order bulky waste pickup
• Access pickup calendar
• Call center deflection
• Call center optimization handling only qualified calls
• Exchange information with citizens, (sub)contractors online and in real-time
• Standard and customized citizen & partner web portals
• Customer service automation
• Digital payment channels
• Electronic documents

Analytics

Access to real-time information and deep analytics helps you improve operational performance. We provide municipalities with all the information required on strategical, tactical, and operational levels.

• Role-based dashboards
• Data visualization and business intelligence
• Standard reporting
• Exception reporting
• KPI’s for missed bins, complaints, extra stops
• SLA (Service Level Agreement) reporting
• Municipal waste operations data cubes

Urban growth: why the world needs to improve waste collection

With the world’s urban population expected to double by 2050, the challenge is on for municipals and waste management companies to find sustainable ways of handling waste. 

With rapid growth comes increased consumption and more waste, which is why the world needs to improve waste collections. Starting today.

Schedule-based waste collections: It’s time to do better

An expanding urban population means traditional, schedule-based waste collections are no longer sustainable. It is not only a burden on the environment, but also on your operating costs, which means it is time for bold action.

Employing sensors that monitor container fill levels enables you to make collections only when required. Discover the innovative technology that can help you make a difference.

It’s a new world: Dynamic waste collection

To make waste collections more sustainable, we need to explore technologies driven by the Internet of Things.

Dynamic waste collection eliminates inefficiency by collecting data and automating processes. Analyzing that data can help reduce collection frequency while improving service levels and reducing operating costs. Making life better not just for residents, but also for those managing waste.