English
Solutions Industries Success Stories Resources About
Contact
Request a demoBrochures

Frugt.dk, Increased customer satisfaction

View case study

Frugt.dk is a leading supplier of packed fruit baskets to workplaces all over Denmark. The company used to plan their routes manually with pens on paper maps. Now, route optimization takes place automatically in AMCS Route Planner. This has resulted in increased customer satisfaction and large savings in the distribution but also given a strong sense of security, accuracy, and structure.

7000

Fruit baskets delivered weekly

2500

Fruit boxes delivered weekly

30

Less administrative work

100

Control of route costs

Route and transportation optimisation

Exponential technology is driving change in almost every industry, and business models are shifting. To stay competitive, the supply chain in your industry must be optimized, predictable and reliable all at the same time. At AMCS we are taking things to the next level. With AMCS Intelligent Optimization you can operate with the agility your customers need, and have come to expect. Achieve the highest level of customer engagement and continuously improve your margins with our superior forecasting, time slotting and price optimization capabilities.

Challenge

Logistics manager at Frugt.dk, Niels Christensen, explains, “We used to plan our routes manually on printed maps. With 7,000 customers across the country and 60% of our volume going out on 120 routes on Mondays, it was very difficult for us to maximise the quality and efficiency of our operation through manual planning. Read more
Back

Challenge

Logistics manager at Frugt.dk, Niels Christensen, explains, “We used to plan our routes manually on printed maps. With 7,000 customers across the country and 60% of our volume going out on 120 routes on Mondays, it was very difficult for us to maximize the quality and efficiency of our operation through manual planning.

“Adding to this complexity, our routes can be very dense in urban areas, where each route typically has around 100 stops. This, combined with very tight time windows and fixed delivery days, made it impossible for us to create efficient distribution plans. Since distribution accounts for a great part of our costs, and delivery accuracy is key to our customer satisfaction, we saw great potential in optimizing our routes with AMCS Route Planner.”

Solution

"When implementing the system, difficult but necessary decisions and organizational changes had to be made,” recalls Niels Christensen. “Discussing assumptions regarding work procedures was a challenging task, and the drivers were reluctant to provide the needed information. This was unfortunate because, in order to obtain optimal results with AMCS Route Planner, accurate data are crucial.” Read more
Back

Solution

"When implementing the system, difficult but necessary decisions and organizational changes had to be made,” recalls Niels Christensen. “Discussing assumptions regarding work procedures was a challenging task, and the drivers were reluctant to provide the needed information. This was unfortunate because in order to obtain optimal results with AMCS Route Planner, accurate data are crucial.”

Niels Christensen continues, “In an attempt to respond to our drivers’ fear of change, we had to take some initiatives. At Frugt.dk, the drivers’ need for repeated master routes was respected, and they were invited to see and validate the routes in AMCS Route Planner. It also helped that our main distribution planner is a former driver, as this created extra trust in the quality of the routes. “Furthermore, we realized that it was important that the optimization process took place gradually to get the entire organization on board. Commitment, management support, and a belief in the benefits of a route planning system were essential elements.”

Results

Niels Christensen adds, “We believe that AMCS Route Planner has given us a clear competitive advantage and a very lean distribution set-up." Read more
Back

Results

Niels Christensen adds, “We believe that AMCS Route Planner has given us a clear competitive advantage and a very lean distribution set-up."

Major benefits from implementing the system:

  • Solid savings due to fewer routes and lower mileage
  • A reduction of 25-30% in administrative work
  • Almost 100% elimination of complaints about late deliveries
  • Planning time reduced from 14 days to 3 hours when optimizing master routes
  • 100% control of route costs, enabling hauler self-billing and a reduction in costs per route
  • Ability to assess new customer profitability

Ready to see what AMCS can do for you?

Let AMCS show you how to optimize your operations for efficiency, increase profits and grow your business

Request a demo

Download Frugt.dk Case Study

Read more on how Frugt.dk increased customer satisfaction

View case study
We believe that AMCS Route Planner has given us a clear competitive advantage and a very lean distribution set-up
Niels Christensen, Logistics manager at Frugt.dk

Related solutions

Route Planner

For day-to-day planning, master routes and what-if scenarios.

Read more

Fleet Planner

From dynamic route planning to real-time execution and optimization, our software delivers digital solutions to drive automation and simplify daily dispatching

Read more

Mobile Web for Transport & Distribution

The AMCS Mobile Web solution is a browser-based mobile application designed to operate on a tablet or a smartphone and to communicate directly with AMCS’s planning and optimization systems.

Read more
View other solutions

Resources

Blog

How to stock the fleet parts you need without overbuying

As a general rule of thumb in the industry, between 30% and 35% of the average fleet’s maintenance costs are spent on inventory management. Discover how to lower your fleet part costs.

Blog

The 5 Biggest Computer Vision Trends In 2022

Computer vision (sometimes called machine vision) is one of the most exciting applications of artificial intelligence.

Brochure

Retail Planner brochure

Intelligent Route Optimization for the Retail Industry to simplify logistics

View other resources
Contact

Contact AMCS to discover how our software solutions can drive growth and sustainability in your business.

Explore Careers Solutions Blogs Brochures Privacy Statement Legal notice Stay in touch Sign up for our newsletter Follow us on