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Digital Engagement

Streamline and digitize customer and partner processes to create operational efficiencies and drive margin expansion.

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Digital Engagement Overview Solution Overview Success Stories

Transform how you engage with customers and partners

Customer behavior in the waste industry is changing rapidly. With an increasing need for mobility and on-demand services. What is needed is a series of integrated solutions that help waste operators digitize their processes.

Transform how you work with customers and partners with our new Digital Engagement platform.

The Digital Engagement platform is a single secure system that manages how you exchange information with outside parties. This includes how you send jobs to subcontractors, receive invoices from suppliers, and receive orders from customers. Where before you used manual processes such as phone, email, or paper to get these things done, the digital engagement platform will now do it electronically at a much lower cost.

The platform consists of three modules; Partner Engagement, EDI & eBilling, and Customer Self-Service. By introducing these modules, we support new and emerging digital channels. Driving the resource industry forward into a new era of customer convenience and operator efficiency.

Digitize your business. Now!

This new digital platform enables customers to promptly order waste collection services, and interact with waste operators online. It also provides the opportunity for waste operators to service customers through social media, digital assistants, and connected devices.

Lower your costs

The platform builds stronger customer relationships. At a lower cost than traditional call centers. Customers can contact their waste provider when, where and how it best suits them. Operators benefit from reduced call center traffic and satisfied customers.

Automated Procurement

The Digital Engagement platform can be used to manage your procurement processes around subcontracting jobs. It helps automate sourcing new subcontractors, ensuring their compliance with your standards and getting you a better price.

Total Automation

The Digital Engagement platform uses an open document standard. This enables waste service providers to accept all ticket types and to easily transfer jobs between systems. Providers create transaction types unique to a trading relationship. Transfers, approvals and confirmations are then all automated.

Benefits

Digitizing the waste business has many benefits, from:

  • Greatly reduce traffic to your call center
  • Enable the delivery of on-demand services
  • Increase customer satisfaction
  • Reduce subcontracting costs
  • Get real-time confirmations back from subcontractors
  • Dramatically reduce invoice processing costs

Transform how you engage online

Streamline and digitize customer and partner processes to create operational efficiencies and drive margin expansion.

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Digitize your business

Solution Overview

Partner Engagement

Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.

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Partner Engagement

Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.

Integrated into a fully comprehensive solution, the cloud-based Partner Engagement module is future proof. The solution automates each stage of the partner lifecycle from initial sourcing to managing jobs and invoicing.

Throughout the subcontracting lifecycle, the platform also works to ensure that your panel of subcontractors is compliant with your standards. Alongside this, tools are also included to assist you in planning your subcontracting activity and ensuring that your customer service levels are being met.

EDI & eBilling

The AMCS EDI component automates how you both send and receive invoices.

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EDI & eBilling

The AMCS EDI component automates how you both send and receive invoices. Utilizing a range of EDI standards such as X12 and EDIFACT, the EDI component allows quick and easy exchange of invoice data with third parties.

The EDI & e-Billing module removes the need to process paper invoices from suppliers and send paper/email invoices to customers. Where the EDI system replaces paper processes, the technology of this type has been shown to deliver cost savings of up to 80%.

Once configured to connect to your enterprise software, it supports transferring invoices by direct insertion/extraction, file transfer over FTP or upload, AS2, manual entry, and email.

  • Sending Customer Invoices
  • Receiving Supplier Invoices

Customer Self-Service

Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

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Customer Self-Service

Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

Build trust with customers by offering responsive and personalized support on their preferred channels. With 24/7 support and easy access to the answers they need. Wherever they are, we create great customer engagement.

The system allows operators to configure automated responses to common queries received from customers such as balance inquiries, calendar inquiries and repeat orders. The system itself uses a range of plug-ins that allow interaction through 3rd party platforms such as Facebook Messenger and Amazon Alexa. It also includes support for hardware devices such as fill-sensors and buttons attached to the end-customer account.

Related Resources

Brochure

Digital Engagement Brochure

Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.

Brochure

AMCS Weighbridge Brochure

Weighbridge operators can create scale tickets with speed and simplicity

Brochure

Contract Management Brochure

The AMCS Contract Management module supports all lines of business within the waste and recycling industry

View other resources

Success Stories

AES

500

Collections per route

5

Stars in reviews

AES is a leading provider of waste management and recycling services in Ireland. The collection routes used to be planned by the drivers, resulting in inefficient routes, missed bins, and dissatisfied customers. AES decided to buy AMCS' Route Planner. Transport optimization is performed with Route Planner, resulting in spectacular cost savings and highly improved customer service.

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Omrin

450

#Employees

207

Households

Omrin is the Frisian word for recycle. Our passion is ultimately also recycling. We have ambitions in the field of circular economy, inclusive society, innovation and connectivity. Omrin collects waste for more than 180,000 households and more than 7,000 companies.

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Municipality Groningen

100

Satisfied drivers

200


With over 200 trucks, 40 Ravo sweepers, and 20 tractors, Municipality Groningen employs almost 700 trustworthy workers in the midst of the Groningen community. Richard Bakker, Groningen Operations: “IT plays a key role at Municipality Groningen. It is impossible to imagine working without the various software applications from the AMCS platform. For more than 20 years, we have been loyal users of their software and we know how to get the best out of it. It has brought us many benefits. It is something you no longer consciously think about as it has become a normal part of the job.

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Optimise Payment Processes with AMCS Pay

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