Transform how you engage with customers and partners
Customer behavior in the waste industry is changing rapidly. With an increasing need for mobility and on-demand services. What is needed is a series of integrated solutions that help waste operators digitize their processes.
AMCS Customer Portal Animation
Growing your waste and recycling business can be hard when inundated with mundane requests. This animation showcases how the AMCS Customer Portal can help streamline your business processes and maximize customer self-service. Freeing up time for you and your team to focus on growing your business. Watch the video to learn more.
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Streamline and digitize customer and partner processes to create operational efficiencies and drive margin expansion.
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Solution Overview
Partner Engagement
Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain. Read morePartner Engagement
Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.
Integrated into a fully comprehensive solution, the cloud-based Partner Engagement module is future proof. The solution automates each stage of the partner lifecycle from initial sourcing to managing jobs and invoicing.
Throughout the subcontracting lifecycle, the platform also works to ensure that your panel of subcontractors is compliant with your standards. Alongside this, tools are also included to assist you in planning your subcontracting activity and ensuring that your customer service levels are being met.
EDI & eBilling
The AMCS EDI component automates how you both send and receive invoices. Read moreEDI & eBilling
The AMCS EDI component automates how you both send and receive invoices. Utilizing a range of EDI standards such as X12 and EDIFACT, the EDI component allows quick and easy exchange of invoice data with third parties.
The EDI & e-Billing module removes the need to process paper invoices from suppliers and send paper/email invoices to customers. Where the EDI system replaces paper processes, the technology of this type has been shown to deliver cost savings of up to 80%.
Once configured to connect to your enterprise software, it supports transferring invoices by direct insertion/extraction, file transfer over FTP or upload, AS2, manual entry, and email.
- Sending Customer Invoices
- Receiving Supplier Invoices
Customer Self-Service
Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries. Read moreCustomer Self-Service
Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.
Build trust with customers by offering responsive and personalized support on their preferred channels. With 24/7 support and easy access to the answers they need. Wherever they are, we create great customer engagement.
The system allows operators to configure automated responses to common queries received from customers such as balance inquiries, calendar inquiries and repeat orders. The system itself uses a range of plug-ins that allow interaction through 3rd party platforms such as Facebook Messenger and Amazon Alexa. It also includes support for hardware devices such as fill-sensors and buttons attached to the end-customer account.
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Success Stories
B&M Waste Services
200
Employees42
Annual turnoverB&M transitioned to AMCS Cloud-based Platform for their enterprise system to allow them to meet their customers’ needs in the most efficient way possible as the company continues to grow.
Municipality Groningen
100
Satisfied drivers200
With over 200 trucks, 40 Ravo sweepers, and 20 tractors, Municipality Groningen employs almost 700 trustworthy workers in the midst of the Groningen community. Richard Bakker, Groningen Operations: “IT plays a key role at Municipality Groningen. It is impossible to imagine working without the various software applications from the AMCS platform. For more than 20 years, we have been loyal users of their software and we know how to get the best out of it. It has brought us many benefits. It is something you no longer consciously think about as it has become a normal part of the job.
Karle Recycling
200
30
Karle Recycling is a medium-sized disposal group with 200 employees. In their parent company Karle-Recycling deals with complete waste disposal, services, but mostly scrap metal. The AMCS/Recy solution is the heart of our operations and important for Karle Recycling. They improve all our processes in this solution.
AMCS Pay brochure
Learn how AMCS Pay will optimize your business payment processes