Drive convenience and efficiency
The AMCS Digital Engagement platform is a secure system for electronic information exchange, including solutions for partner / subcontractor engagement, e-billing, and customer self-service.
Our integrated software solutions transform how you work with outside parties, replacing phone calls, email, or paper communication to increase efficiency and boost customer convenience.
Enabling waste and recycling operators to:
- Deliver on-demand services
- Cut call center traffic
- Reduce subcontracting costs
- Support real-time confirmations
- Simplify invoice processing
By digitizing processes for partner engagement and customer self-service, AMCS helps you adapt to a rapidly changing industry.
Providing waste operators with a future-ready solution to drive on-demand services, cut costs, and enhance agility.
Request a demo to learn how AMCS will transform how you engage online
Discover how AMCS can enrich your online engagement with customers and partners.
Request a demoAMCS Digital Engagement brochure
Find out how AMCS Digital Engagement can improve customer service and transform partner relationships.
Driving better customer experiences
With our intuitive customer portal technology, waste operators have the tools to automate routine tasks and maximize customer self-service. Resulting in:
- Reduced administration costs
- Increased revenue
- Reduced call volumes
This scalable approach to online services helps you deliver better customer experiences, increasing satisfaction and loyalty while reducing the burden on your customer service department.
Watch Shopping Cart demo video
The AMCS Customer Portal is a secure SaaS solution purpose-built to streamline and simplify everyday customer interactions.
With 24/7 access to real-time service and billing information, customers are empowered to manage their account, automating basic interactions to resolve queries and pay bills easily.
- Improve customer satisfaction by up to 33%
- Streamline resources and reduce call volumes by up to 30%
- Improve cash flow with online payment
- Create a positive, professional, and consistent brand experience
Digitize for improved engagement
Streamline and manage all types of information exchange to work productively with customers, suppliers, and subcontractors.
With on-demand services to increase customer satisfaction and automated processes to improve partner relationships, our Digital Engagement platform provides the tools to transform how you work with others.
Connect with customers
Digitize your business to connect with customers, enabling them to book collections online and order waste services with ease.
With our seamless digital platform, waste operators are equipped to service customers through emerging digital channels including social media or digital assistants. Helping you build stronger customer relationships at a lower cost than traditional call centers.
Co-operate with partners
Manage your procurement process to streamline and simplify subcontracting. The Digital Engagement platform makes it easy to work with new subcontractors, automating onboarding to ensure compliance and reduce prices.
With an open document standard, waste service providers can accept all ticket types, transfer jobs between systems, and automate confirmations for enhanced efficiency.
Digitize your business
Solution overview
Partner Engagement
Exchange information with supply chain partners in real-time to optimize productivity and service delivery.
Read morePartner Engagement
The AMCS Partner Engagement module provides a digital information exchange with your supply chain, helping you work more productively with subcontractors and suppliers.
From initial sourcing to managing jobs and invoicing, our comprehensive, cloud-based solution automates every stage of the partner lifecycle.
Providing digital tools to help you plan subcontracting activity, simplify subcontractor management, and ensure compliance with your customer service standards.
EDI & eBilling
Automate the delivery and receipt of invoices to save time and increase efficiency.
Read moreEDI & eBilling
The AMCS electronic data interchange (EDI) module helps you exchange invoice data with ease, ensuring you work efficiently with both customers and suppliers.
Utilizing a range of EDI standards such as X12 and EDIFACT, our software allows you to automate the delivery and receipt of invoices, eliminating time consuming paper processes to simplify e-billing and boost productivity.
With support for direct insertion and extraction, file transfer or upload, as well as manual entry and email, the AMCS EDI component reduces administration and streamlines invoicing to deliver cost savings of up to 80%.
Customer Self-Service
Build trust and boost engagement with tools to deliver personalized support and responsive customer service.
Read moreCustomer Self-Service
Reduce the pressure on your customer service department with digital solutions for seamless customer self-service.
Our intuitive portal allows you to automate common interactions and maximize self-service, supporting customers to resolve queries quickly and interact with providers online.
With integrated digital tools and a range of plug-ins, AMCS also delivers personalized support on customer preferred channels. Equipping waste operators to interact through third party platforms such as Facebook Messenger or Amazon Alexa.
Add hardware support for fill sensors linked to individual accounts and waste operators are equipped to deliver a tailored, responsive service to boost engagement, increase customer satisfaction, and build loyalty.
Request a demo to learn how AMCS will transform how you engage online
Discover how AMCS can enrich your online engagement with customers and partners.
Request a demoAMCS Digital Engagement brochure
Find out how AMCS Digital Engagement can improve customer service and transform partner relationships.
Related Resources
2023 Waste Haulers Summit
Visit AMCS at the Waste Haulers Summit in Austin, Texas.
Peninsula Sanitary Service, Inc. (PSSI) and AMCS announce agreement to accelerate adoption of AI-driven automation to drive sustainability in the recycling sector
Boston, MA, September 28, 2023, Peninsula Sanitary Service, Inc. (PSSI) has announced its agreement with AMCS on the deployment of its advanced AMCS Vision AI solution. This announcement comes after several months of collaboration on a pilot implementation on a PSSI client site.
WASTECON 2023
Visit AMCS at WASTECON in Boston, MA.
Success Stories
B&M Waste Services
200
Employees42
Annual turnoverB&M transitioned to AMCS Cloud-based Platform for their enterprise system to allow them to meet their customers’ needs in the most efficient way possible as the company continues to grow.
Municipality Groningen
100
Satisfied drivers200
With over 200 trucks, 40 Ravo sweepers, and 20 tractors, Municipality Groningen employs almost 700 trustworthy workers in the midst of the Groningen community. Richard Bakker, Groningen Operations: “IT plays a key role at Municipality Groningen. It is impossible to imagine working without the various software applications from the AMCS platform. For more than 20 years, we have been loyal users of their software and we know how to get the best out of it. It has brought us many benefits. It is something you no longer consciously think about as it has become a normal part of the job.
Karle Recycling
200
30
Karle Recycling is a medium-sized disposal group with 200 employees. In their parent company Karle-Recycling deals with complete waste disposal, services, but mostly scrap metal. The AMCS/Recy solution is the heart of our operations and important for Karle Recycling. They improve all our processes in this solution.
Request a demo to learn how AMCS will transform how you engage online
Discover how AMCS can enrich your online engagement with customers and partners.
Request a demo