Transform how you work with customers and partners with our new Digital Engagement platform.
The Digital Engagement platform is a single secure system that manages how you exchange information with outside parties. This includes how you send jobs to subcontractors, receive invoices from suppliers and receive orders from customers. Where before you used manual processes such as phone, email or paper to get these things done, the digital engagement platform will now do it electronically at a much lower cost.
The platform consists of three modules; Partner Engagement, EDI & eBilling and Customer Self-Service. By introducing these modules, we support new and emerging digital channels. Driving the resource industry forward into a new era of customer convenience and operator efficiency.
Digitize your business. Now!
This new digital platform enables customers to promptly order waste collection services, and interact with waste operators online. It also provides the opportunity for waste operators to service customers through social media, digital assistants and connected devices.
Lower your costs
The platform builds stronger customer relationships. At a lower cost than traditional call centres. Customers can contact their waste provider when, where and how it best suits them. Operators benefit from reduced call centre traffic and satisfied customers.
Automated Procurement
The Digital Engagement platform can be used to manage you procurement processes around subcontracting jobs. It helps automate sourcing new subcontractors, ensuring their compliance with your standards and getting you a better price.
Total Automation
The Digital Engagement platform uses an open document standard. This enables waste service providers to accept all ticket types and to easily transfer jobs between systems. Providers create transaction types unique to a trading relationship. Transfers, approvals and confirmations are then all automated.
Benefits
Digitizing the waste business has many benefits, from:
- Greatly reduce traffic to your call center
- Enable delivery of on-demand services
- Increase customer satisfaction
- Reduce subcontracting costs
- Get real-time confirmations back from subcontractors
- Dramatically reduce invoice processing costs
