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Customer Self-Service

Reduce call volumes, decrease call center operational costs and increase customer satisfaction

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Customer Self-Service Overview Related Products

AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support center.

Automate customer interactions

The self-service solution has been designed and developed by AMCS, the world’s leading technology provider to the waste and recycling industry.  The solution takes the pressure off customer service departments by automating everyday service interactions to dramatically reduce call volumes, decrease call center operational costs and increase customer satisfaction while delivering a positive and professional brand experience.

Empower your customers with a secure online portal

The AMCS Customer Portal is a secure SaaS solution that empowers end-customers with real-time service and account information.  Accessible online and anytime, the solution supports multiple lines of business and processes including new customer sign-up, order requests, payment processing, customer communications, and more.

AMCS Customer Portal benefits

This solution is driving added value for AMCS Platform customers by enabling operators to:

  • Improve satisfaction by up to 33% through quality, real-time information
  • Streamline resources and reduce call volumes by up to 30%
  • Improve cash flow by enabling customers to pay more quickly and easily
  • Create a positive, professional, and consistent brand experience

Ready to see what AMCS can do for you?

Let AMCS show you how to optimize your operations for efficiency and grow your business

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Customer Portal

Reduce call volumes, decrease call center operational costs and increase customer satisfaction

Download brochure

Customer Self-Service Portal

Customer Self-Service Portal takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

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Resources

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Smart waste collection based on forecasting algorithms and IoT

Optimise your business processes, productivity, efficiency and sustainability.

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Your customer relationships are more important than ever

The global economic crisis of 2020 demands strategic responses. If your initial reaction is to cut costs, cut wisely. According to PricewaterhouseCoopers, the last thing you want to do is cut anything that can damage your customer relationships – and those relationships are especially important right now. In fact, the stronger your customer relationships, the more resilient your company will be to changing market conditions.

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Operational insights enables quick responses for metal recyclers

Through real-time data exchange AMCS Recycling Software tracks all operational processes

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Customer Portal

Reduce call volumes, decrease call center operational costs and increase customer satisfaction

Download brochure
Contact

Contact AMCS to hear about our leading solution and how this can help your business thrive.

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