Automate customer interactions
The AMCS Customer Portal is a secure SaaS solution purpose-built to streamline and simplify everyday customer interactions.
With 24/7 access to real-time service and billing information, customers are empowered to manage their account, automating basic interactions to resolve queries and pay bills easily.
Ensuring waste and recycling operators can:
- Improve customer satisfaction by up to 33%
- Streamline resources and reduce call volumes by up to 30%
- Improve cash flow with online payment
- Create a positive, professional, and consistent brand experience
Designed to elevate your customer service offering, our online portal supports multiple lines of business and diverse processes including new customer sign-up, order requests, and payment processing.
By automating interactions and maximizing self-service, we help you increase efficiency and minimize operational costs. Reducing pressure on busy customer service staff and freeing your team to focus on business growth.
Driving better customer experiences
With our intuitive customer portal technology, waste operators have the tools to automate routine tasks and maximize customer self-service. Resulting in:
- Reduced administration costs
- Increased revenue
- Reduced call volumes
This scalable approach to online services helps you deliver better customer experiences, increasing satisfaction and loyalty while reducing the burden on your customer service department.
Ready to see what AMCS can do for you?
Let AMCS show you how to optimize for efficiency, increase your profits and grow your business.
AMCS Customer Portal brochure
Find out how AMCS Customer Portal can reduce call volumes, decrease operational costs, and increase customer satisfaction.
IMPROVING YOUR BUSINESS PERFORMANCE
Business Value Drivers
Revenue Assurance
Minimize costs and streamline call center operations by increasing customer self-service.
Read moreRevenue Assurance
AMCS Customer Portal helps you increase revenues by automating customer service interactions.
With access to real-time service and account information, customers can resolve queries and pay bills quickly, utilizing automated self-service features to achieve routine tasks without picking up the phone.
This helps waste and recycling operators to:
- Reduce call volumes by up to 30%
- Streamline resources and reduce operational costs
- Minimize administrative efforts
- Improve cash flow by enabling customers to pay more quickly
Business Digitalization
Boost agility and responsiveness with digital solutions that help you target, tailor, and manage waste services.
Read moreBusiness Digitalization
Eliminate time-consuming customer calls with instant access to self-service tools, enabling customers to access their accounts online, make service requests, and pay bills with ease.
AMCS Customer Portal integrates seamlessly with our flagship Portal, ensuring you have greater insight into customer trends and behaviors.
Enabling waste operators to:
- Create targeted product offers and online sales events
- Produce Google-friendly webpages that increase portal visits
- Link services and maximize cross sell opportunities
- Make it easier to order and pay with embedded payment services
Customer Satisfaction
Elevate customer service levels while reducing costs by automating routine service interactions.
Read moreCustomer Satisfaction
Deliver an enhanced customer service experience with our intuitive online portal, designed to automate routine service interactions and maximize customer self-service.
With 24/7 access to real-time service and account information, customers can resolve queries and place orders without the hassle of making calls. Helping you reduce call center costs while increasing customer satisfaction and loyalty.
AMCS Customer Portal allows your customers to:
- Sign-up and create accounts
- Place service requests
- View their collection history and service calendar
- Access invoices and make payments
How much could you save with AMCS Customer Portal?
Reduce call volumes, decrease call center costs, and streamline operations. Calculate how much our intuitive self-service solution could save you.
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AMCS Spotlight Interview with Peter Buck, AMCS
Ready to see what AMCS can do for you?
Let AMCS show you how to optimize for efficiency, increase your profits and grow your business.