AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support center.
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Customer Portal
Reduce call volumes, decrease call center operational costs and increase customer satisfaction
Customer Self-Service Portal
Customer Self-Service Portal takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.
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Reduce call volumes, decrease call center operational costs and increase customer satisfaction with our Customer Portal!
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Your customer relationships are more important than ever
The global economic crisis of 2020 demands strategic responses. If your initial reaction is to cut costs, cut wisely. According to PricewaterhouseCoopers, the last thing you want to do is cut anything that can damage your customer relationships – and those relationships are especially important right now. In fact, the stronger your customer relationships, the more resilient your company will be to changing market conditions.
Customer Portal 2.4 Customer Self Service and More
The AMCS Customer Portal 2.4 release delivers added value to municipal and residential operators by automating more customer self-service capabilities to boost customer satisfaction and to reduce customer service costs.
AMCS Group rolls out next-generation customer support portal
Time-saving new Customer Support Portal greatly improves end-customer service levels. Committed to delivering a much faster and excellent customer support experience. With this, the brand-new Customer Support Portal is highly improving end-customer service levels.
Customer Portal
Reduce call volumes, decrease call center operational costs and increase customer satisfaction