Customer Portal

AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support center.

Automate customer interactions

The self-service solution has been designed and developed by AMCS, the world’s leading technology provider to the waste and recycling industry. The solution takes the pressure off customer service departments by automating everyday service interactions to dramatically reduce call volumes, decrease call center operational costs and increase customer satisfaction while delivering a positive and professional brand experience.

Empower your customers with a secure online portal

The AMCS Customer Portal is a secure SaaS solution that empowers end-customers with real-time service and account information. Accessible online and anytime, the solution supports multiple lines of business and processes including new customer sign-up, order requests, payment processing, customer communications, and more.

AMCS Customer Portal benefits

This solution is driving added value for AMCS Platform customers by enabling operators to:

Improve satisfaction by up to 33% through quality, real-time information
Streamline resources and reduce call volumes by up to 30%
Improve cash flow by enabling customers to pay more quickly and easily
Create a positive, professional, and consistent brand experience

Ready to see what AMCS can do for you?

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Reduce call volumes, decrease call center operational costs and increase customer satisfaction

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Customer Self-Service Portal

Customer Self-Service Portal takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

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