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Digital Engagement

Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.

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Digital Engagement Overview Solution Overview Success Stories

Transform how you engage with customers and partners

Built by the world’s leading technology provider to the waste and recycling industry, the AMCS Digital Engagement solution comprises of a suite of SaaS products and modules that transforms how hundreds of operators engage with customers and suppliers around the world. It is a transformation achieved through automated and streamlined partner processes securely integrated with the critical enterprise management (ERP) software to enable and assure the exchange of data from trading partners, such as end-customers and subcontractors.

The Digital Engagement solution consists of Partner Engagement, Customer Self-Service and Payments. These support the digital transformation of workflows, removing laborious, costly and paper processes and transforming operations towards automated, efficient workflows to create operational efficiencies, drive margin expansion, reduce costs and improve customer satisfaction.

Automate Partner Engagement with AMCS Subcontracting Solution

AMCS partner engagement digitises the entire subcontractor lifecycle. The AMCS subcontracting solution automates subcontractor (carrier) processes to support business growth and profitability. It dramatically improves efficiencies, reduces administration and associated costs to impact waste and recycling operators’ bottom line positively.

Elevate Customer Self-Service with AMCS Customer Portal

The AMCS Customer Self-Service solution, AMCS Customer Portal, elevates customer service channels by empowering end-customers to manage their account and automate interactions with their provider/operator. It is enabling a secure, scalable and flexible 24/7 digital support centre.

The self-service solution takes pressure off customer service departments by automating everyday service interactions. The solution will reduce call volumes and call centre operational costs and increase customer satisfaction while delivering a positive and professional brand experience.

Optimise Payment Processes with AMCS Pay

AMCS Pay is an integrated payment solution that delivers and provides the latest in industry payment technologies, security and compliance to the waste and recycling. This payments solution optimises payment processes to reduce administrative costs and improve cash flow by enabling customers and suppliers to pay more quickly and easily.

Transform how you engage online

Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.

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Optimise Payment Processes with AMCS Pay

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Digitise your business

Solution Overview

Partner Engagement

Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.

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Partner Engagement

Ideal for subcontractors and other parties, the Partner Engagement module provides a digital and real-time exchange of information with the supply chain.

Integrated into a fully comprehensive solution, the cloud-based Partner Engagement module is future proof. The solution automates each stage of the partner lifecycle from initial sourcing to managing jobs and invoicing.

Throughout the subcontracting lifecycle, the platform also works to ensure that your panel of subcontractors is compliant with your standards. Alongside this, tools are also included to assist you in planning your subcontracting activity and ensuring that your customer service levels are being met.

Customer Self-Service

Enables a secure, scalable and flexible 24/7 digital support centre.

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Customer Self-Service

Customer Self-Service takes the pressure off your customer service department by automating common interactions such as the taking of orders, dealing with complaints and queries.

Build trust with customers by offering responsive and personalized support on their preferred channels. With 24/7 support and easy access to the answers they need. Wherever they are, we create great customer engagement.

The system allows operators to configure automated responses to common queries received from customers such as balance inquiries, calendar inquiries and repeat orders. The system itself uses a range of plug-ins that allow interaction through 3rd party platforms such as Facebook Messenger and Amazon Alexa. It also includes support for hardware devices such as fill-sensors and buttons attached to the end-customer account.

EDI & e-Billing

The AMCS EDI component automates how you both send and receive invoices.

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EDI & e-Billing

The AMCS EDI component automates how you both send and receive invoices. Utilizing a range of EDI standards such as X12 and EDIFACT, the EDI component allows quick and easy exchange of invoice data with third parties.

The EDI & e-Billing module removes the need to process paper invoices from suppliers and send paper/email invoices to customers. Where the EDI system replaces paper processes, the technology of this type has been shown to deliver cost savings of up to 80%.

Once configured to connect to your enterprise software, it supports transferring invoices by direct insertion/extraction, file transfer over FTP or upload, AS2, manual entry, and email.

  • Sending Customer Invoices
  • Receiving Supplier Invoices

Related Resources

Brochure

Digital Engagement Brochure

Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.

Brochure

AMCS Weighbridge Brochure

Weighbridge operators can create scale tickets with speed and simplicity

Brochure

Contract Management Brochure

The AMCS Contract Management module supports all lines of business within the waste and recycling industry

View other resources

Transform how you engage with customers and partners

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Success Stories

AES

500

Collections per route

5

Stars in reviews

AES is a leading provider of waste management and recycling services in Ireland. The collection routes used to be planned by the drivers, resulting in inefficient routes, missed bins, and dissatisfied customers. AES decided to buy AMCS' Route Planner. Transport optimisation is performed with Route Planner, resulting in spectacular cost savings and highly improved customer service.

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Omrin

450

#Employees

207

Households

Omrin is the Frisian word for recycle. Our passion is ultimately also recycling. We have ambitions in the field of circular economy, inclusive society, innovation and connectivity. Omrin collects waste for more than 180,000 households and more than 7,000 companies.

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Municipality Groningen

100

Satisfied drivers

200


With over 200 trucks, 40 Ravo sweepers and 20 tractors, Municipality Groningen employs almost 700 trustworthy workers in the midst of the Groningen community. Richard Bakker, Groningen Operations: “IT plays a key role at Municipality Groningen. It is impossible to imagine working without the various software applications from the AMCS platform. For more than 20 years, we have been loyal users of their software and we know how to get the best out of it. It has brought us many benefits. It is something you no longer consciously think about as it has become a normal part of the job.

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Optimise Payment Processes with AMCS Pay

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