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Intuitive customer self-service technology

A smooth-running customer portal built to maximize self-service, boost customer satisfaction, and cut call center costs.

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Intuitive customer self-service technology Overview Business Value Drivers Related solutions

Automate customer interactions

The AMCS Customer Portal is a secure SaaS solution purpose-built to streamline and simplify everyday customer interactions.

With 24/7 access to real-time service and billing information, customers are empowered to manage their account, automating basic interactions to resolve queries and pay bills easily.

Ensuring waste and recycling operators can:

Designed to elevate your customer service offering, our online portal supports multiple lines of business and diverse processes including new customer sign-up, order requests, and payment processing.

By automating interactions and maximizing self-service, we help you increase efficiency and minimize operational costs. Reducing pressure on busy customer service staff and freeing your team to focus on business growth.

Driving better customer experiences

With our intuitive customer portal technology, waste operators have the tools to automate routine tasks and maximize customer self-service. Resulting in:

  • Reduced administration costs
  • Increased revenue
  • Reduced call volumes

This scalable approach to online services helps you deliver better customer experiences, increasing satisfaction and loyalty while reducing the burden on your customer service department.

Ready to see what AMCS can do for you?

Let AMCS show you how to optimize for efficiency, increase your profits and grow your business.

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AMCS Customer Portal brochure

Find out how AMCS Customer Portal can reduce call volumes, decrease operational costs, and increase customer satisfaction.

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IMPROVING YOUR BUSINESS PERFORMANCE

Business Value Drivers

Revenue Assurance

Minimize costs and streamline call center operations by increasing customer self-service.

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Revenue Assurance

AMCS Customer Portal helps you increase revenues by automating customer service interactions.

With access to real-time service and account information, customers can resolve queries and pay bills quickly, utilizing automated self-service features to achieve routine tasks without picking up the phone.

This helps waste and recycling operators to:

  • Reduce call volumes by up to 30%
  • Streamline resources and reduce operational costs
  • Minimize administrative efforts
  • Improve cash flow by enabling customers to pay more quickly

Business Digitalization

Boost agility and responsiveness with digital solutions that help you target, tailor, and manage waste services.

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Business Digitalization

Eliminate time-consuming customer calls with instant access to self-service tools, enabling customers to access their accounts online, make service requests, and pay bills with ease.

AMCS Customer Portal integrates seamlessly with our flagship Portal, ensuring you have greater insight into customer trends and behaviors.

Enabling waste operators to:

  • Create targeted product offers and online sales events
  • Produce Google-friendly webpages that increase portal visits
  • Link services and maximize cross sell opportunities
  • Make it easier to order and pay with embedded payment services

Customer Satisfaction

Elevate customer service levels while reducing costs by automating routine service interactions.

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Customer Satisfaction

Deliver an enhanced customer service experience with our intuitive online portal, designed to automate routine service interactions and maximize customer self-service.

With 24/7 access to real-time service and account information, customers can resolve queries and place orders without the hassle of making calls. Helping you reduce call center costs while increasing customer satisfaction and loyalty.

AMCS Customer Portal allows your customers to:

  • Sign-up and create accounts
  • Place service requests
  • View their collection history and service calendar
  • Access invoices and make payments

How much could you save with AMCS Customer Portal?

Reduce call volumes, decrease call center costs, and streamline operations. Calculate how much our intuitive self-service solution could save you.

Calculate now

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Resources

Video

AMCS Fleet Maintenance Video

Fleet operation has never been more costly or complicated. The AMCS Fleet Maintenance solution simplifies fleet operations to plan, execute and track maintenance so you can operate a safe, compliant and cost effective fleet.

Video

AMCS Platform for Recycling Video

Growing your recycling operations can be hard when processes are manual and disconnected. Now you can automate, connect, and digitize all your processes with AMCS Platform for Recycling. Watch our video to learn more.

Blog

AMCS Spotlight Interview with Peter Buck, AMCS

View other resources

Ready to see what AMCS can do for you?

Let AMCS show you how to optimize for efficiency, increase your profits and grow your business.

Request a demo
Contact

Contact AMCS to discover how our leading solution can help your business grow and thrive.

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