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AMCS Platform Spring 2024 Release

Empowering Municipalities, Recycling Traders, and Transport Managers with Superior Automation

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The rollout of the AMCS Platform is a key part of our DX journey. Optimizing our logistics benefits for our customers, communities, and the environment, supporting our triple bottom line (people, profit, and planet).

Gary Mayson, Chief Operating Officer, SUEZ Recycling & Recovery UK Gary Mayson, Chief Operating Officer, SUEZ Recycling & Recovery UK

Four Key Themes in the Spring 2024 AMCS Release

  1. Delivering sustainable cities and communities with the new AMCS Platform for Municipalities.
  2. Leveraging data driven and AI powered Transport automation to deliver safety, operational efficiency, and agility.
  3. Trade smarter and accelerate order to cash with trader centric order management and fulfilment support.
  4. Modern Experience & Sustainability. Design for a Better Future.

This release elevates business performance across our customers operations though  superior user experience and automation, all while driving sustainability. Our new purpose built Municipal solution is designed to help cities and private haulers to modernize and efficiently automate their service delivery capabilities while meeting  the rising service expectations of residents and delivering on sustainability. New trader centric automation empowers recycling traders with enhanced insights and tools to trade smarter with greater efficiency. Enhanced AI powered, and data driven transport automation continue to drive greater fleet efficiency and safety.

Elaine Treacy, Global Product Director at AMCS Elaine Treacy, Global Product Director at AMCS

Theme 1: Delivering sustainable cities and communities with the new AMCS Platform for Municipalities

The AMCS Platform for Municipalities streamlines operations for waste and recycling services through automation and digitization, enhancing operational efficiency, customer service, and sustainability.

The solution can be viewed in three discrete but connected areas (Service Definition/Onboarding, Service Delivery (Logistics) and Service Management, with the Spring Release focusing on delivering functionality in the first two areas.

Key Features

Service Definition and Onboarding

The new function allows bulk loading of account data from various sources like tax systems and property registrars, including automation and data validation for ongoing account updates.

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Service Definition and Onboarding

Account Onboarding - The new function allows bulk loading of account data from various sources like tax systems and property registrars, including automation and data validation for ongoing account updates.

Service Package - The new customizable Service Package concept allows the operator to bundle service types into a standardized service package for an operational area and a building type.

Service Package Details Screen

Container Management - This module provides real-time control and insight into all dimensions of container inventory.

Service Delivery (Logistics) 

The solution offers integrated transport modules specifically designed for municipal and residential operations to automate the planning, optimization, and execution of all collection routes.

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Service Delivery (Logistics) 

The solution offers integrated transport modules specifically designed for municipal and residential operations to automate the planning, optimization, and execution of all collection routes.

Master Route Management - The Master Route Management Module (MRM) enables planning and sequencing of recurring collection routes, with fixed sequence order and frequency, for efficient operations.

Rostering - A new resource management calendar that enables planners to record and track staff and vehicle availability.

Tracking - The system enables real-time tracking of vehicles, including current location, planned and actual route, progress against estimated times, and instant alerts for exceptions such as delays or speeding.

Route Segments WIP
Municipal Account Dashboard

Business Value of the AMCS Platform for Municipalities

Purpose-built Solution

Designed from the ground up for municipalities, leveraging our 30 years of experience with new features for service package definition, new service types, and route segment management.

End-to-End Solution

We provide a complete, integrated solution for efficient process management across operations, eliminating disjointed processes and the complexities of multi-vendor solutions.

Automation at Scale

Superior automation across all operations for a lean, efficient workflow that reduces administrative overheads, maximizes customer self-service, and improves user experience.

Agility as Standard

Improved responsiveness to market trends, consumer demands, and business opportunities by tailoring, standardizing, and customizing new service package types.

Integrated & Automated Transport

An innovative solution that streamlines the entire transport process from planning, rostering, tracking, optimization, AI exception detection, to validation.

Theme 2: Leveraging data driven and AI powered Transport automation to deliver safety, operational efficiency, and agility. 

In this new release, we continue to transform your transport operations with the advanced Platform User Experience. Key updates include:

  1. Transport Live View: A new work center addition for real-time fleet insights.
  2. Safety Module: A dedicated module powered by Vision AI to ensure transport safety.
  3. AMCS Telematics & Fleet Maintenance Enhancements: Explore a variety of new features and improvements designed to streamline your transport operations.

Transport Infographic Flow Chart

Key Features

New Transport Live View module – more real-time visibility, control, and alerts

Achieve maximum real-time visibility on the location and performance of your fleet and assets with our live real-time asset Transport Live View module.

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New Transport Live View module – more real-time visibility, control, and alerts

Our new feature, Transport Live View, revolutionizes fleet management with real-time tracking:

Live Tracking: Visualizes each vehicle's location and progress on their route in real time using embedded maps, enhancing operational oversight.

Route Comparisons: Displays actual drive routes versus planned ones, highlighting any deviations for swift resolution.

Real-Time Alerts: Stay informed with real-time alerts from our AMCS Telematics, tracking key events such as vehicle speeding, harsh driving and engine fault codes.

Vision AI integration: Leveraging our AI-powered detection tool, Visualize hazardous collection events that may require strategic truck diversion.

Vehicle tracking map view of planned route with actual Vehicle trail overlay

Vision AI: Improving driver safety and customer service with automated insights

Vision AI users now can access a new Camera safety module where they can remotely view live video streams from any vehicle and in addition have ability to view recorded safety events and associated video recordings from the on-vehicle cameras on that vehicle.

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Vision AI: Improving driver safety and customer service with automated insights

  1. Live Stream Access: View live video streams from any vehicle, complementing recorded safety events like harsh braking.
  2. Exception Dashboard: Witness safety, overfill, and contamination exceptions in real time, offering immediate insights on critical events.
  3. Evidence-Based Coaching: Use captured video for transport supervisor coaching, to ensure priority is given to safety incidents like speeding and harsh braking.
  4. Incident Investigation Tool: Request vehicle videos by date/time for a detailed incident analysis.
  5. Location-Based Searching: Verify customer queries on property damage claims and missed collection events by searching and requesting videos based on vehicle location.

The Vision AI Safety Module aims to drastically improve driver safety, guard against insurance claims, and assist in swift customer query resolution.

Vision AI Live Camera Feed Media View

Data driven Enhancements to support automated Fleet Maintenance

Extended Telematics Data integration with AMCS Fleet Maintenance

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Data driven Enhancements to support automated Fleet Maintenance

Our enhanced telematics data usage now supports automated fleet maintenance scheduling, allowing for both preventive and predictive maintenance. This early detection feature minimizes breakdown risks, resulting in lower costs. Ultimately, our approach enhances customer service, overall safety, and further reduces reliance on manual data recording by drivers for a fully automated eDVIR process.

Enhanced Automated Inventory (Parts) Management

New automation of inventory (parts) management is designed to ensure that Fleet Managers have accurate inventory parts data, thus avoiding overstocking or understocking parts, leading to cost savings as parts inventory can sometimes tie up excessive cash. The solution includes a new cycle counting solution.

Improved Safety Automation – Re-Torquing of Lugs post Wheel Removal

A new safety feature automatically creates a follow-up action to check lugs after any work order on AMCS Fleet Maintenance that involved wheel removal.

We’re tracking everything. Our PM (preventive maintenance) schedules for each individual asset, who reported what problems and when, how much equipment we need for any given flight, and a lot more. It’s all helping us make huge improvements to our day-to-day operations.

Kelly Terry, Director of Ground Service Equipment Strategy and Sourcing, Worldwide Flight Services Kelly Terry, Director of Ground Service Equipment Strategy and Sourcing, Worldwide Flight Services

Business Value of AMCS Transport Solutions- Safety, Efficiency, and Agility

AMCS Vision AI for Vehicle Safety

We enhance safety and provide opportunities for driver coaching. Our AI module allows transport staff to view and manage safety exceptions, overfills, and contamination events, reducing insurance claim payouts.

Real-Time Asset Transport Live View

Get live visibility on your fleet with real-time tracking and alerts for key events such as speeding, harsh driving, and engine fault codes. Our module identifies deviations from planned routes and visualizes hazardous collection events, enhancing safety and efficiency.

Telematics Data

Leverage telematics data for automated fleet maintenance scheduling, supporting both preventive and predictive maintenance. Early detection of vehicle health issues reduces costs associated with breakdowns, improves customer service, and enhances safety.

Fleet Maintenance Inventory Management

Automation brings efficiency to parts management, helping you run a leaner operation. With accurate inventory data, customers can identify surplus parts for return or resale, leading to cost savings. Our new mobile app supports regular cycle counts to adjust and purchase new parts, improving fleet maintenance operations.

Theme 3: Recycling – Trade Smarter and accelerate order to cash with trader centric order management and fulfilment.  

This release places the needs of the recycling commodity trader at the center of new automation processes designed to support smarter trading, which is more intuitive and efficient.

This concept of trader centric design empowers the trader in the key tasks of order management and fulfilment, and it will increase trading margin, reduce administration time, and accelerate the   order to cash process by allowing the rapid identification and resolution of any points of delay on order fulfilment and invoicing.

Key Features

New trader centric Order Management hub

This new module provides each trader with a single consolidated view of all their order types in a single location, making it easier for them to execute all their all orders in one place.

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New trader centric Order Management hub

The user experience is optimized for traders to perform efficient order trading and management and includes:

  • Enhanced commenting options
  • Order level and material level-specific terms
  • Order approval flow
  • Enhanced access rights to better control who can do what.
  • Email, print, export Purchase & Sales order
  • Records an acceptance date for each order making it active. 

New Order Fulfilment Hub – Order to Cash made easy

Introducing the new Order Fulfilment Hub on the AMCS platform. It manages and tracks the execution of sequential jobs tied to each accepted order in the order-to-cash lifecycle.

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New Order Fulfilment Hub – Order to Cash made easy

Traders can now monitor job statuses, identify, and address delays, thereby ensuring timely completion and invoicing. The purpose-built dashboard gives traders comprehensive visibility into order deals. Additionally, a calendar view offers daily, weekly, and monthly insights into order status, enabling proactive interventions to resolve issues or delays.

Order Fulfilment Hub

Material Inventory Stock Take import

This feature allows a recycling operator to import stock take information from the yard and with use of templates they can verify it with Platform stored data and adjust where there are discrepancies.

Destination Weighing Confirmation – Increased Controls & Accuracy

Thresholds can be configured for both price and weight tolerances with a supporting approval workflow process.

Production Shifts - Output weights-based shifts

This enhancement provides increased flexibility for operational processes where input material is not weighed.

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Production Shifts - Output weights-based shifts

Destination Aging Weight Dashboard

Business Value Summary for Recycling Commodity Traders

Trader-Centric Design

Our new design gives traders immediate access to essential data and tools for efficient daily trading operations, fostering intuitive trading and smarter decisions.

Simple Order Management

Conduct all order transaction types (buy, sell, and brokerage) from our single Order Management hub, providing critical information at your fingertips for efficient, profitable trading.

Streamlined Order Fulfilment

Manage all order fulfilment steps from our single hub to optimize the order-to-cash cycle, eliminating delays or blockages.

Timely Invoicing

Track weighing confirmations due for outbound load sales and make controlled adjustments to prices and weights for timely order completion and invoicing.

Automated Inventory Stock file importing

Automate inventory cycle counting via file imports and adjustment of discrepancies for accurate, up-to-date valuations, enabling smarter trading decisions. This efficient process allows for frequent stock takes to keep traders updated on available stocks and locations.

Theme 4 Modern Experience & Sustainability – Design for a Better Future 

Quentic’s latest plan is to execute new technical solutions for the modern experience. This comprehensive plan involves multiple phases to ensure this transformation executes successfully.

These include:

This ensures that Quentic continues to provide users with the best user experience and technology, offering a wide variety of benefits including Customer focused development, increased efficiency of current functions, and more.

Benefits of using the modern experience

High-performance, future-proof architecture

Upgrading the Quentic Platform with an enhanced technical foundation to meet current and future user needs.

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High-performance, future-proof architecture

  • Upgrading the Quentic Platform with an enhanced technical foundation to meet current and future user needs
  • Providing flexibility to support the addition of future software functions, interfaces, and content services

Increased efficiency of current functions

Enhancing efficiency of the existing functions for ease of use and expanded software interface capabilities.

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Increased efficiency of current functions

  • Enhancing efficiency of the existing functions for ease of use and expanded software interface capabilities
  • Introducing a fundamentally new design system and improved user guidance for a more user-friendly experience

Customer-focused development

Involving Quentic users in the step-by-step development of the new design system.

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Customer-focused development

  • Involving Quentic users in the step-by-step development of the new design system
  • Incorporating customer feedback and optimization suggestions into further improvements of the user interface design

Integrated and mobile technology

Achieving better integration between the Quentic Platform and Quentic App to take advantage of new technical possibilities.

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Integrated and mobile technology

  • Achieving better integration between the Quentic Platform and Quentic App to take advantage of new technical possibilities
  • Enabling the implementation of further use cases on both smartphones and desk- top computers and ensuring that they are linked to the central database

Other Key Spring 2024 Release Highlights

  1. Inactive Rental Enhancements: Increase revenue with flexibility to configure rental charges for inactive, larger containers (e.g., Roll-Off). Suitable for both short term and seasonal hire, this feature incentivizes proper service activity to maximize margins.
  2. Duty of Care on Customer Portal: We've automated the Duty of Care process in line with UK regulations. Delivery, creation, and acceptance of obligatory documents are now simplified, reducing labour, and increasing compliance.
  3. New End of Day Payments Reconciliation (AR): A new report to reconcile received payments daily is now available, supporting more efficient financial management.
  4. Price Override Tolerance at Scale: Authorized users can change material purchase prices at the scale within a tolerance level. An email alert to the supervisor ensures appropriate oversight.
  5. Secondary Pricing Charging: Extend secondary charges to specific collection jobs, transparently included on invoices linked to job and service dates. This provides additional revenue and reduces invoicing queries, putting you in control.

Spring Release Resources

Webinar

Don’t Make These 10 Mistakes – Navigating the Challenges Faced by Fleets

Blog

Enhancing Fleet Safety: Introducing AMCS Fleet Maintenance's New Automatic Lug Torque Check Feature

Brochure

AMCS PAY FOR SUPPLIER PAYMENTS FOR METAL RECYCLERS

View other resources

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AMCS Platform Spring 2024 Release Brochure

Delivering Superior Automation, Driving Efficiencies, and Supporting Sustainability Goals

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