Location Cebu
Country Philippines
Category
Type Full Time
Experience NA
Language English

Join our Global Customer Support Team and help customers succeed with the software that powers their operations. As a Software Support Engineer, you will own first‑line support for our products, solve issues with confidence, and guide users through complex situations with clarity. If you love problem‑solving, ask smart questions, and stay calm under pressure, you’ll thrive here.


 

Who We Are


At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.

 


What We Build


We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.

 

Why Join AMCS


Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet


What You’ll Do

  • Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.

  • Address and resolve incoming application questions and incidents from end users

  • Document all pertinent end user identification information and relevant support case informaion in our CRM database

  • Ability to perform root-cause analysis on recurring system issues

  • Record, track, and document the problem-solving process

  • Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

  • Manage client issue calls, providing status across a portfolio of issues

     

What You Bring

  • Experience in a customer facing role is essential.

  • You can operate independently as well as in a team.

  • You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers to get to the bottom an issue.

  • Ability to vary communication based on the target audience (ex: SuperUser, IT, C-Level).

  • Strong understanding of the Microsoft Office Suite

  • Good understanding of Cloud Computing (Azure) or other SaaS software support.

  • You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled

  • Ability to manage competing priorities working in a fast-paced environment.

  • You have excellent analytical skills.

  • Ability to query SQL databases to analyze underlying data in support of issue triage and resolution.

  • You are customer focused.

 

Nice to Have

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience

  • Experience in the Microsoft Azure portal, including Application Insights

  • Exposure to Grafana

  • Generic knowledge or experience about/with ERP software.

  • Experience with Waste & Recycling processes or industry.

  • Azure Fundamentals certification

  • ITIL v3 or v4 Foundations certification

  • Experience operating under an agile release delivery methodology.


Ready to Make an Impact?


At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.


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