We are looking for a Payments Analyst who serves as a hybrid role bridging Payment Operations Support and Business Analysis. The position focuses on investigating payment related issues, understanding how payment transactions flow across company systems, and supporting operational teams with troubleshooting and analysis.
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
About the role
This role requires a naturally curious and analytical mindset. Payments within the organization involve multiple ERP platforms, integrations with external vendors, and complex transaction lifecycles. The ideal candidate will be motivated to continuously learn how these systems interact and evolve.
The role also supports implementation activities and operational initiatives such as payment token migrations between vendors and assisting implementation consultants with technical payment related questions.
Over time, the Payments Analyst is expected to develop a deep understanding of payment workflows and grow into a Business Analyst role specializing in payment systems and integrations.
Key Responsibilities
Payment Transaction Investigation
Investigate payment related issues reported by Support, PayOps, or Implementation teams
Analyze transaction flows across ERP systems, payment gateways, processors, and other integrated services
Identify potential causes of failed, declined, or mismatched payment transactions
Assist with diagnosing discrepancies between ERP systems and payment processor records
Operational Payment Support
Act as a Tier 2 escalation point for complex payment related support cases
Support internal teams in troubleshooting payment processing issues across environments
Assist with identifying patterns in operational payment incidents
Data Analysis and Reporting
Perform SQL queries and data analysis to validate payment transaction behavior
Assist in building reports and data extracts used for payment investigations and reconciliation
Analyze transaction records, processor responses, and system logs when diagnosing issues
ERP and Integration Knowledge Development
Develop familiarity with the ERP platforms used across the organization and how they interact with payment services
Learn how payment transactions flow through the system lifecycle including authorization, processing, settlement, and reconciliation
Understand how integrations with external vendors operate including payment gateways, processors, IVR systems, and payment terminals
Implementation and Vendor Migration Support
Assist implementation consultants with technical payment related questions during customer onboarding or system changes
Support operational efforts related to payment token migrations between payment vendors and gateways
Help validate migrated payment tokens and ensure transactions continue to process successfully after migration
Collaborate with internal teams and payment vendors to ensure smooth transitions during payment infrastructure changes
Documentation and Knowledge Sharing
Assist in maintaining operational documentation for payment troubleshooting and investigation procedures
Contribute to guides and knowledge resources used by Support and operational teams
Help document recurring payment issues and their resolutions
Collaboration and Communication
Work closely with Support, PayOps, Product, and Development teams when investigating payment issues
Provide clear summaries of investigation findings to both technical and non technical stakeholders
Assist in identifying opportunities to improve payment related workflows or operational processes
Preferred Skills and Qualifications
Technical Skills
Basic SQL or database querying experience
Ability to analyze system data and transaction records
Familiarity with APIs, integrations, or system logs is a plus
Domain Knowledge
Previous experience in payments, fintech, or financial transaction processing is preferred but not required
Experience supporting ERP systems or enterprise applications is beneficial
Analytical Skills
Strong investigative and problem solving mindset
Ability to identify patterns across data and system behavior
Curiosity and willingness to learn complex systems
Communication
Ability to explain technical findings in a clear and concise way
Comfortable collaborating with both technical and operational teams
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