New demands – go agile!
Waste businesses are risking their existence by adopting ICT too little and too late compared to other industry players. Unlike other industries, the majority of funds in the waste sector are still spent on the procurement of trucks, containers, or installations. Business as usual, but not game-changing and a lacking in the strategy demonstrated in other sectors.
Digitalization has changed the traditional relationship between customer and company. In the new digital service landscape, the customer is in control, and this change places new and greater demands on waste companies that are expected to provide an agile and engaged 24-hour service.
Customers want to communicate using different digital platforms such as social media and mobile apps. They expect a flexible and responsive service, and they want to have an insight into the order process, along the way. One example of this could be a restaurateur who has an urgent need for waste collection. He or she should be able to register this need in a mobile app or from an IoT device and thereby quickly enjoy waste collection on demand.
Although this need for agility and digitalization might seem demanding and costly for waste businesses, it can actually be turned into a very profitable process in which companies can achieve:
- Paperless communication and workflow
- Collection and integration of all systems
- Accurate invoicing
- Compliance agreements to encourage greater trust and customer satisfaction
- Huge financial savings