Mark Valdes-Dapena is a scrap industry veteran of over 25 years and one of our Internal Solution Experts. He and the AMCS team have worked closely with AMCS metal recycling clients to address real-world metals workflows and business challenges with the AMCS Platform for Metal Recycling.
Do you have manual and paper-based processes that slow down your operations, hamper decision making, and frustrate your customers? Are you delivering a 1990’s experience to customers with 21st century expectations? Are these challenges holding you back while your competitors are growing?
Join us in this exciting session with industry experts from Ontario Waste management Association and AMCS to discover growth strategies and how to unlock business workflows and insights to make your team more nimble, better informed, and more responsive to customer needs.
Learn how these and other areas of the AMCS Platform facilitate a digital transformation in a customer-centric way:
- Communications: See how your customer team can automate and speed communication to customers, as well as access specific information on-the-fly to delight customers and partners across your business processes.
- User experience: Learn how a simplified user experience benefits customers with invoicing and payments and helps in-truck and in-yard staff to better serve customers.
- Business visibility: Have real-time visibility of your customers, your drivers, and your overall operations – enhancing route productivity and improving service delivery. Help your back-office team with reports and 360-degree business insights that empower decision making and drive continual business improvement.
- Efficiency at the scale and in the yard speeds customer interaction: Digital tools at the scale and mobile access in the yard speed tasks, provide proof of downgrades and contamination to minimize friction, build reputation, and increase margins, increasing customer and supplier retention in the process.
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Product Marketing Manager, North America, AMCS
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AMCS Billing Customer Portal overview video
The AMCS Customer Portal is integrated with the AMCS Utility Billing system, meaning no concerns about broken connections between two separate systems and no additional costs to deploy. Watch the video to learn more.
Customer Portal Brochure
Empower your customers with a secure online Customer Portal
AMCS Customer Portal
AMCS announced today the launch of the AMCS Customer Portal, a self-service portal for end-customers to manage their account.