Although we feared change and the unknown, we rapidly took charge and digitized our businesses overnight. We realized the importance of being able to work remotely and do our work from anywhere at any time, all while maintaining a social distance. We embraced this change and adopted technology to invest in new ways of conducting our business -- even though things seemed to be running just fine before. We pivoted overnight and now as we move to the Next Normal, we know it is time to innovate. This is a changing world and we must stay agile to ride with the storms – deal with the ebbs and flows of the industry and the market and learn to establish processes to protect and grow our business and improve the digital experience for our customers. The digital ‘trends’ we once considered as a future want, became reality and our curiosity for more increased with time. How can we get on the innovation bus to continue to drive the direction of our business moving forward?
These questions will be addressed and more as we explore technology and innovation trends on this Webchat with AMCS.