Field Service

Selection of industry-related functionalities:

• Planning and optimization of fixed periodic jobs with a flexible choice of service day
• Immediate insertion of ad hoc jobs and urgent jobs into an existing plan
• Insertion of call center customer bookings into the existing plan, both on the current day and on future dates
• Planning with dependency on sub-jobs, i.e. when spare parts need to be picked up before the job can be carried out, or when one type of technician needs to carry out a job before another technician can perform a certain task
• Transportation of spare parts to depots according to need, either with dedicated vehicles or through a service technician
• Selection of the right technician for the job; cost function which imposes a penalty for choosing technicians who are overqualified for the tasks
• Advanced selection of the right technician for the job; cost function which plans according to driving costs while also ensuring that the least qualified among the qualified employees is chosen for the task
• Prioritization of orders in terms of driving costs versus service demands (time windows and customer priority)
• Ability to plan based on “must orders” with fixed time windows and delivery days as well as orders with a longer time horizon which may be executed at a time, where it fits well with the current routes
• Web-based dialogue for placing of orders through customer self-service
• Ability to prioritize service personnel’s usual districts but also allowing for overlap between districts when needed