Sustainability that means business
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
Technical Team Lead ANZ
Technical Team Lead is responsible for managing the technical support team, providing line management, mentoring and engagement with other support teams. Set and monitor targets for support staff, focusing on improving and developing performance and knowledge to ensure that SLAs are met. They must be able to act as an escalation point for complex issues, coordinating with other departments to ensure an effective resolution is found.
Job Specification-Roles & Responsibilities
Responsible for overseeing the work of their technical team
Effectively manage, coach, and develop the Support Team
Responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of unsurpassed support and service
Build strong relationships with key customers, ensuring their needs are met and exceeded
Delegating work and assignments to team members
Ensure that cases are being managed at a high level of quality, that it meets its associated Service Level Agreements
Take ownership of customers issues and following problems through to resolution
Process optimization in coordination with other departments
Monitoring and compliance with the global KPIs
Candidate Profile
Degree in business or IT related discipline
Proactive, positive, self-starter with a passion for continually improving the processes around you.
Strong commitment to ensuring customers’ business objectives are achieved.
Ability to prioritize customer needs and escalate issues where required.
Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally
Ability to communicates complex issues and to adapt message with all audiences.
Strong interpersonal skills to effectively de-escalate tense incidents and situations.
A Customer / Service Support Background an advantage
Experience in the Waste Management Industry an advantage
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