Sustainability that means business
What we do
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Who we are
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
The Customer Support Manager is contributing to customer satisfaction and customer success by processing of customer support cases in a timely manner (according to the SLA) and with high quality. Additional responsibility is being an advocate for all customer needs in all internal occasions.
Responsibilities
Record, analyse, discuss and document non-specific customer questions, issues and requirements for our SaaS based solutions by email and telephone
Develop solutions and following up as required or troubleshoot.
Take over the telephone shift as aligned with the team.
Timely processing of customer requests (SLA)
Team player within the team and with other departments
Being the voice between customers and internal global stakeholders
Essential Qualifications
Bachelor's degree in business or technology OR 2-5 years professional career (comparable job in related industry)
Good experience in customer support & technical support especially in B2B - SaaS enviroments
Experience in cross functional communication
Very good communication competencies in English AND German
High service mentality and problem-solving skills.
Good time and self management skills
Desirable Qualifications
EHS knowledge is a plus
Why join AMCS as a Customer Support Manager
Growing together with the DACH Market Leader for EHS Sustainability SaaS Solutions.
Become part of our amazing cross departmental regional team.
Excellent opportunities to grow your career.
Attractive Benefits.
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