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Blog April 2020 Updated November 2021

What is AMCS Premium Services?

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Jan Tønder Intelligent Optimization Solution Advisor

Delivering greater assurance, accountability and accelerated time to value

Premium Service customers are realising that now, more than ever, is the time to capitalise on the advantages of AMCS’ routing solutions to drive innovation and assurance while maximising the return on their software investment.

A superior level of support 

AMCS Premium Services consists of a catalogue of service components designed to maintain and enhance AMCS’ implemented system in your environment. It consists of both technical operations and enhancement services.

Let’s take a look at what optimal services features are available to customers from a technical operations standpoint.

premium service technical operations image

Technical operations are service components that optimise the availability, stability, and performance of the system. It includes superior and proactive monitoring, maintenance, health checks, updates, and service requests with 24/7 support to ensure your business’ continuity and to maximise the ROI on your investment.

As detailed above, Premium Service customers gain many service features that are managed and maintained by a dedicated service manager for each customer.  This provides you with greater assurance and service accountability so that your organisation can focus on your core business activities.

Would you like to learn more?

Visit our Premium Services webpage or download our service brochure for more information.

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