Challenge

Niels Holm, Logistics Director at Schulstad Denmark, “Our distribution is special in the sense that most of it is carried out during the night when our customers are not present at the location. Therefore, we were in need of a solution to document proof of delivery. We have narrow customer time windows and we must be able to document that we comply with them.”

Solution

“In order to perform excellent customer service, it is our business model to provide our customers with the visiting patterns they wish. Down the line, we want to expand the solution with notifications automatically issued to the customer in case of delays or changes, as our distribution is dependent on e.g. traffic conditions.” 
The mobile solution from AMCS makes it possible for Schulstad to perform better customer service. Niels Holm explains, “In addition to having detailed route lists sent to the smartphone, our drivers have access to pictures and descriptions of where to place the goods. This is a huge advantage to us and our customers when it comes to replacements and substitutes.”

Results

With AMCS’ mobile solution it is possible for Schulstad’s drivers to register the exact amount of delivered goods and register how many empty pallet and boxes are returned.

Major benefits from implementing the system:
Planning and mobile solution integrated in one system

• Proof of delivery at customers in appliance with time windows
• Route lists with direct access to navigation from mobile unit
• Large savings in terms of acquisition and maintenance on hardware and more