Challenge

Better billing system

To improve service for their clients, Meerlanden targeted a better billing system: totally paperless!
Arthur Richardson, Manager of Commercial Waste at Meerlanden notes, “We were up against several challenges at Meerlanden. A need to work environmentally responsibly, and the flexibility to adjust to constantly changing demands and improve our billing system at the same time."

Solution

From agreement to billing

Arthur Richardson, Manager of Industrial Waste at Meerlanden; "The Mobile workforce App was the perfect solution for our needs. It's a great innovation with which we fully automize the entire administrative process of bin-collection for our clients, from agreement to billing. And this process is paperless. Every day our drivers in Industrial waste are supplied with a tablet that they easily mount in their cabin. Through the App they have a constant link with our planners, thereby providing a lot of advantages."

"Our biggest advantage is the fact that our tasks and orders are streamed in real-time. The orders are displayed in the App’s map feature and digitally processed for the driver. The call ordering flexibility allows the driver to use his experience and expertise to choose the most efficient route. Additionally, the driver can instantly perform an extra collection or similarly unplanned task. Finally, the application allows the client to approve billing directly on the tablet."

Results

We gained time and satisfied clients

Arthur Richardson, Manager of Industrial Waste at Meerlanden; ". The billing process is now substantially faster. Our clients are better informed because of it, we receive fewer complaints, and it improves the efficiency of our processes. We profit from the time gained.

Mobile Workforce has also empowered our drivers to be our eyes and ears in our market, in addition to being waste collectors. Cameras instantly show obstacles or issues on-site, supplying us with the chance to better serve our clients or educate those involved.

We also enjoy full integration with the AMCS back office software which really fulfills its promise to enhance efficiency. Paperless driving is a reality!”.

Productivity with AMCS Mobile Workforce

With the Mobile Order Management App, drivers can access their pre-scheduled orders, navigation brings them to their customers, and the use of paper forms is eliminated. Besides the real-time handling of orders and the possibility of signing for dispatch on the tablet, the Mobile Order Management App provides container registration, time registration of vehicle personnel, and mileage - all totally digital. This digitization leads to fewer errors and less work at the back-office. All this functionality is back-office independent and connects easily to other applications if so desired! Prevailing advantages for your business

• Low investment (TCO) if compared with traditional on-board
  computer, ROI <6 months
• Application independent solution
• Environmentally durable and paperless
• Reduction in errors and a cutting down on administrative
  procedures
• Better control on orders and their fulfillment
• Contented personnel, due to intuitive user interface
• User-friendly, minimal instruction required
• Multilingual (NL, GB, FR, ES, PL, DE)