Bord na Móna Recycling
Bord na Móna Recyclingis a leading provider of waste management and recycling services in Ireland. The collection routes used to be planned by the drivers, resulting in inefficient routes, missed bins, and dissatisfied customers. Bord na Móna Recycling decided to buy AMCS' Route Planner. Transport optimization is performed with Route Planner, resulting in spectacular cost savings and highly improved customer service. Bord na Móna Recycling is committed to the provision of cost-effective, efficient, and environmentally friendly waste management solutions to all its customers.
500
Collections per route5
Stars in reviews100000
Residential homes6000
Commercial customersThe key to success is the delivery of our service
Since Bord na Móna Recycling has invested in the technology from AMCS, they’ve been able to achieve the highest RepTrak scoring ever within the company for a bin company in Ireland. That is why technology works in our industry. If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action.
Challenge
Bord na Móna Recycling practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins.
Read moreChallenge
The daily challenge is to be able to meet the expectations of our customers
In Ireland, local regional authorities are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Ciaran Brady, Head of Resource Recovery Bord na Móna Recycling, “It is imperative for us at Bord na Móna Recycling to be able to meet and exceed the service expectations of our customers, and previously we were unfortunately not always able to do so."
Darren Sadler, Bord na Móna Recycling Transport & Logistics Manager; "Bord na Móna Recycling practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins."
Solution
Optimizing service days was crucial in order to achieve the best results, and, learning from our mistakes, we, therefore, changed our communication strategy and improved the acceptance of service day changes remarkably.
Read moreSolution
The part technology plays
Bord na Móna Recycling decided to implement Route Optimization from AMCS and started with mater routes. Darren Sadler explains: “Optimizing service days was crucial in order to achieve the best results, and, learning from our mistakes, we, therefore, changed our communication strategy and improved the acceptance of service day changes remarkably.”
We handle recyclable, organic, and general waste, keeping approx. 165 vehicles busy with 400-500 collections per route on average. By having technology and investing in the AMCS platform we now can meet the full range of our customer's service expectations.
Results
The system has improved our profitability and customer service greatly. If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action.
Read moreResults
Improved profitability and customer service
If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action.
”The system has improved our profitability and customer service greatly”, says Darren Sadler.
- A reduction of approx. 15% in costs per lift 100% elimination of ad hoc routes for collecting missed bins (most expensive routes)
- Improved customer service, as the number of missed bins, has been reduced
- Ability to take on a great number of new customers with existing vehicles
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The AMCS platform plays a significant role in our daily work as we are using it from the moment the trucks start in the morning all the way to billing the customers on a monthly basis
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