About AES
AES, part of the Bord na Móna Group, is one of Irelands leading waste management and recycling companies. AES now provides services to almost 100k residential customers across 13 counties and to over 6,000 Commercial customers throughout Ireland, including many of the largest retail, pharmaceutical, transport and food related businesses in the country. AES is committed to the provision of cost effective, efficient and environmentally friendly waste management solutions to all it’s customers, and continues to invest significantly in the development of innovative products and services, as well as in the RFID technologies to improve efficiency and customer service. AES operates one of the Waste to Energy sites in Ireland at Drehid Co Kildare, as well as the most advanced waste composting facility in the country.
Challenge
Bord na Móna Recycling practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins.
Challenge
The daily challenge is to be able to meet the expectations of our customers
In Ireland, local regional authorities are not responsible for waste management, and the Irish customers are free to change provider if they are not content with the service. Ciaran Brady, Head of Resource Recovery Bord na Móna Recycling, “It is imperative for us at Bord na Móna Recycling to be able to meet and exceed the service expectations of our customers, and previously we were unfortunately not always able to do so."
Darren Sadler, Bord na Móna Recycling Transport & Logistics Manager; "Bord na Móna Recycling practically never created new master plans before. The routes were not written down but simply planned by the drivers, based on local knowledge. Consequently, the routes were somewhat inefficient and very difficult to execute for temporary drivers, who often missed bins."
Solution
Optimizing service days was crucial in order to achieve the best results, and, learning from our mistakes, we, therefore, changed our communication strategy and improved the acceptance of service day changes remarkably.
Solution
The part technology plays
Bord na Móna Recycling decided to implement Route Optimization from AMCS and started with mater routes. Darren Sadler explains: "Optimizing service days was crucial in order to achieve the best results, and, learning from our mistakes, we, therefore, changed our communication strategy and improved the acceptance of service day changes remarkably."
We handle recyclable, organic, and general waste, keeping approx. 165 vehicles busy with 400-500 collections per route on average. By having technology and investing in the AMCS platform we now can meet the full range of our customer's service expectations.
Results
The system has improved our profitability and customer service greatly. If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action.
Results
Improved profitability and customer service
If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action.
"The system has improved our profitability and customer service greatly", says Darren Sadler.
- A reduction of approx. 15% in costs per lift 100% elimination of ad hoc routes for collecting missed bins (most expensive routes)
- Improved customer service, as the number of missed bins, has been reduced
- Ability to take on a great number of new customers with existing vehicles
The key to success is the delivery of our service
Since Bord na Móna Recycling has invested in the technology from AMCS, they’ve been able to achieve the highest RepTrak scoring ever within the company for a bin company in Ireland. That is why technology works in our industry. If you don’t invest in technology you don’t know what you’re doing wrong. By having technology, we can anticipate and prevent service issues and when these issues occur, we can resolve them with one action. Watch the video to learn more.
AES achieves success using the following AMCS solutions:
- AMCS Platform: Learn more about AMCS Platform here
- AMCS Enterprise Management: Learn more about AMCS Enterprise Management here
- AMCS Intelligent Route Optimization: Learn more about AMCS Intelligent Route Optimization here
The AMCS platform plays a significant role in our daily work as we are using it from the moment the trucks start in the morning all the way to billing the customers on a monthly basis.
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