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Russell Reid and Mr. John, New Jersey

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Russell Reid and Mr. John

Russell Reid is a non-hazardous liquid and solid waste company. They run a large fleet of vacuum straight trucks, vacuum tractor-trailers, roll-off trucks/containers, vacuum containers and supply a wide range of environmental services to environmental concerns, Mr. John, is a portable toilet service company. They own a large fleet of rental equipment, including individual portable toilets, high-end restroom trailers, and other equipment to service the construction and special event industry.

Annual savings

20

# Employees

312

# Vehicles

20

Founded in

0

The Enterprise Management Solution has been the heart of our operation.

Our customers’ satisfaction is our highest priority. In order to support this vision, we have invested heavily in our people, equipment, and technology to continue my father’s legacy. The AMCS software is great for crawl, walk and run. We are running pretty hard right now after 15 years and we see all kinds of opportunities to do it better and to continue to stay innovative.

Challenge

Our customers’ satisfaction is our highest priority. In order to support this vision, we have invested heavily in our people, equipment, and technology to continue my father’s legacy.

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Challenge

Having access to critical information

Gary Weiner, President:” Our customers’ satisfaction is our highest priority. In order to support this vision, we have invested heavily in our people, equipment, and technology to continue my father’s legacy. The AMCS software is great for crawl, walk and run. We are running pretty hard right now after 15 years and we see all kinds of opportunities to do it better and to continue to stay innovative.”

Solution

The most exciting thing for us was when AMCS introduced a mobile solution that integrates with our Enterprise Management solution.  In the past, everything was a manual process.  Deploying mobile devices to our field service group was really transformative.

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Solution

Having visibility into our daily operations

Rob Suessmann, Logistic Manager; “The most exciting thing for us was when AMCS introduced a mobile solution that integrates with our Enterprise Management solution. In the past, everything was a manual process. Deploying mobile devices to our field service group was really transformative."

"We are able to track the beginning of the order at the dispatch department and process it all the way through to the driver’s mobile app and then back to the home office. For us, knowing where the trucks are at any given time has allowed us to handle on-call and emergency status work. By pinpointing the location of the vehicles and what their capabilities are, we can delegate the work more efficiently to the appropriate resource and therefore making our response to our customers much better.“

Results

The Enterprise Management solution has been the heart of our operation. The real benefit for us is having visibility on what is going on daily in our entire operations. With 200 vehicles on the road, there is a lot of moving parts with coordinating, arranging, and re-arranging schedules and we need to do this in the most cost-effective and efficient way possible.

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Back

Results

Visibility into our daily operations

Gary Weiner, President; "The Enterprise Management solution has been the heart of our operation. The real benefit for us is having visibility on what is going on daily in our entire operations.  With 200 vehicles on the road, there is a lot of moving parts with coordinating, arranging, and re-arranging schedules and we need to do this in the most cost-effective and efficient way possible."

The main benefit of using the AMCS Platform

  • Streamlined processes and increased productivity
  • A higher level of customer service
  • Scalable system to support company growth
  • Insights into business performance
  • Improved communication from office to the field
  • Incredible return on investment

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Read more on how Russell Reid & Mr. John yields an extraordinary amount of savings and efficiencies

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The AMCS Platform was the best choice for us. It’s been over 15 years now and it has really paid off. The software scales with the growth of our business.

Gary Weiner, President

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Resources

Video

Russell Reid & Mr.John

Russell Reid is a family-owned and operated waste management company headquartered in New Jersey. The company operates under two brands:  Russell Reid (www.russellreid.com) and Mr. John (https://mrjohn.com).

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