The Portal is built to streamline customer processes, increasing satisfaction by up to 33%.
Limerick, Ireland, 8 April 2019: AMCS announced today the launch of the AMCS Customer Portal, a self-service portal for end-customers to manage their account. This secure SaaS solution enables waste and recycling operators to empower end-customers with account-specific information and services, such as new customer sign-up, order requests, invoice management, payment processing, and reporting tools.
AMCS, creators of the AMCS Platform for the waste & recycling industry, has designed and developed the AMCS Customer Portal based on the needs of the industry and the increased demand for integrating business solutions and automating customer interactions. Benefits of automating customer interactions can lower call center volumes, reducing costs associated by up to 30% (McKinsey report 2015), and increasing customer satisfaction by up to 33% (McKinsey, 2015)
The Customer Portal offers three flexible delivery options: a branded portal delivered on designed templates; an enterprise option that includes a content management system for full customization; lastly, widgets that can integrate an operator's current portal with the AMCS Enterprise Management solution.
The Customer Portal is an add-on service to the AMCS Enterprise Management solution. It benefits internal organizational processes within customer service, daily workflow management, and billing. Additionally, the portal supports finance, dispatch , and CSR departments by automating workflows and processes within these functions, providing them increased efficiencies.
Speaking at the launch, Morgan Lynch, Global Head of Digital Engagement, AMCS Group, commented: “We are delighted to launch the AMCS Customer Portal, the latest addition to our portfolio of solutions. The portal brings next-generation customer self-service to the Waste and Recycling industry. It’s a cloud-based solution that helps take the pressure off waste operators’ own customer services and call center traffic”.
Share this on:Facebook Twitter LinkedIn
Transform how you engage online
Streamline and digitize customer and partner processes to create operational efficiencies and drive margin expansion.
Reduce call volumes, decrease call center operational costs and increase customer satisfaction
How to increase margins to strengthen the competitive edge for metal recyclers
Nowadays, more than ever, metal recyclers are faced with a series of challenges. The front runners in the metal recycling industry are more resistant to these unpredictable circumstances.
Webinar: Pricing and Contract management for the Metal Recycling industry
Webinar Pricing and Contract management for the Metal Recycling industry
Watch our industry video on AMCS Platform for Municipal and Residential Waste
Unlocking Value with Subcontractor Automation
This webinar explores how recent advances in technology are enabling a new wave of innovation in subcontractor automation.Watch Webinar