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Professional Services

Dynamic team with worldwide experience with waste and technology projects

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AMCS has a dedicated delivery team to provide effective Consultancy, project management, training and support. The AMCS delivery team has project engineers based in Ireland, UK, The Netherlands, Scandinavia, USA, Australia and New Zealand to offer a dedicated service for our customers in all relevant markets and beyond.

The Professional services team is dedicated to working closely with customers to understand the customer’s needs and expectations as well as ensuring the customer continues to gain maximum results after the project handover. AMCS follows a proven project delivery structure to ensure successful execution and handover of every project for our customers.

Managing the entire process.

Project Management & Consultancy

Project Management & Consultancy

Managing the entire process. The team is dedicated to working closely with customers to understand the customer’s needs and expectations as well as ensuring the customer continues to gain maximum results after the project handover.

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Project Management & Consultancy

AMCS follows a proven project delivery structure to ensure successful execution and handover of every project for our customers within the recycling and waste industry.

AMCS defines a successful project delivery based on the fulfilment of the following factors

  • Scope Management: Ensure the project meets the customer requirements and expectations
  • Cost management: Alignment of established budgets, based on actual estimates for related work, with scope and quality requirements of the customer
  • Scheduling Management: Defining the processes and establishing a timeline for delivering the project
  • Quality Control: Matching expectations about quality levels with budget and scope

Training

Deeper understanding Investing in training is as important as your investment in the product you select, the data used and the business intelligence you use to support your critical business decisions. 

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Training

With the proper training, your team will gain a deeper understanding of the systems and reporting capabilities as well as gaining a deeper knowledge of industry best practice.

A key part of our implementation services includes systems and application training for users and super-users. Our trainers prepare users for the effective use of all AMCS software and systems. Whether training your users in ERP, processing scale transactions, dispatch or transportation optimization, our trainers have the expertise necessary to make your team proficient in the use of our feature-rich applications.

Business Process Review

Unbiased analysis Business Process Review (BPR) is an invaluable service provided by AMCS initially conducted prior to going ‘live’ with any of our technology solutions.

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Business Process Review

It is also available any time an organisation sees the need for an independent, unbiased analysis of their system utilization and work procedures, to effect positive changes by increasing the efficiency of their staff.

Benefits include:

  • Consulting on our suite of technology solutions in conjunction with your business process to provide the most efficient way to use our host of technology products
  • Increase your productivity & profitability by enhancing business processes already in place
  • Implement features not previously available previously to increase efficiency
  • Help identify custom system enhancements and/or reports to meet your unique business needs

Customer Success

From day one to year one and well beyond

From day one to year one and well beyond, our Customer Success Team is always by your side, ensuring that your AMCS Group experience exceeds your greatest expectations.

The Customer Success Team is more than a function within our organisation; it is a core value and philosophy that is ingrained within AMCS Group to be completely customer-centric. Our customer success teams provide top-tier service and increased efficiencies across your organization by providing proactive and consistent value, as well as maintain and improving satisfaction and the overall experience of our customers.

Our Customer Success Managers are the customer's advocate, ensuring complete product utilisation and solution value throughout your organisation by developing a comprehensive understanding of your organisation. They provide regular check-ins, quarterly business reviews, collaboration to establish concrete success measures, reviews of necessary product enhancements and proactive outreach regarding product roadmaps and future enhancements that may significantly enhance your experience with our suite of product solutions.

The AMCS Group Customer Success Team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. From day one, our team invests the time to learn about your business to ensure a frictionless, worry-free experience.

AMCS Solutions

Intelligent Optimisation

Route optimisation enables businesses to deliver a significant cost reduction in fuel, wages and more

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Enterprise Management - ERP software

AMCS Enterprise Management is more than an ERP solution. It is the heart of the AMCS platform. And the backbone of your automated business.

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AMCS Platform

A cloud based platform that enables established waste & recycling companies to operate smarter, more seamlessly and more digitally.

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Industries we serve

Our platform offers relevant solutions for various industries

Recycling

AMCS offers a complete waste management solution for recycling, material trading and (international) export of raw materials.

Material Recovery Facility

Material Recovery Facilities or MRF’s are key to the recycling process. MRF’s take single stream recycling sort, and prepare the material to be sold to paper, plastic mills.

Construction & Demolition

AMCS offers a complete waste management solution for Construction & Demolition activities, waste collection services, managing transfer stations, recycling activities, landfills and support material trading.

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Contact AMCS to hear about our leading solution and how this can help your business thrive.

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