Solutions Industries Success Stories Resources About
Request a demoBrochures
Blog May 2023 Updated August 2023

What is AMCS Field Services?

Request Demo
Michael Boches Head of Product - AMCS Utility Cloud

AMCS Field Services provides a powerful, yet intuitive product for managing fixed asset infrastructure. We enable customers to efficiently collect data in the field, manage their assets, increase visibility into their operations, and improve decision-making and reporting across a wide range of use cases, from wastewater treatment to natural gas distribution and power generation. The solution offers a comprehensive range of features facilitating fieldwork, inspections, scheduling, reporting, and more. It is highly configurable and can be tailored to meet the needs of your organization, assets classes, and existing workflows or business processes.

How does it work?

AMCS Field Services application is designed to enable teams to perform the right work, at the right time, and in the right place. This web-based, mobile-friendly platform is accessible from any device and offers online and offline capabilities. Whether indoors or outdoors, working on linear, vertical, or portable assets, operators can do their work on the right asset.

The application offers several features that streamline the field service process. Users can find their assets via map or tag them with scannable QR codes to confirm their location. Endlessly customizable workflows enable work definitions, from simple text and multiple-choice to complex calculations and expressions. Users can schedule preventative work, create ad hoc work orders, or trigger work based on inspection results and asset attribute values.

Field teams have access to their schedules on their mobile devices and can receive notifications via email, text, or the web app when work is due. Users can capture condition data during routine work events and automatically update their asset management plan. Additionally, users can track their equipment, labor, and material costs. The application offers pre-built connectors that allow users to share data with other business systems such as billing, ERP, and BI.

Why do operations need an application like AMCS Field Services?

AMCS Field Services provides clarity to your field operators and admin staff while improving operational transparency for management.

  1. Shift from reactive to proactive maintenance: AMCS Field Services enables organizations to move from a reactive to a proactive maintenance approach by using condition and risk-based scheduling. This allows organizations to prioritize the highest priority assets and identify maintenance issues before they cause critical failures. By doing so, they can reduce downtime, minimize repair costs, and increase the lifespan of equipment.
  2. Streamline data collection: With AMCS Field Services, organizations can prioritize the right work, automate key actions, and increase operator productivity. The application helps streamline data collection by automating the capture of data from various sources, including equipment sensors, customer feedback, and service technicians. This helps organizations to make data-driven decisions, reduce errors, and improve the efficiency of their operations.
  3. Simplify reporting: Field Services provides organizations with the tools they need to improve data quality, generate insights for management, and reduce non-compliance incidents.

4. Document institutional knowledge: AMCS Field Services can help organizations embed their standard operating procedures (SOPs) into digital workflows. This helps reduce the impact of employee turnover by ensuring that knowledge is retained within the organization, even as personnel changes occur. By doing so, organizations can ensure that they maintain a high level of service quality and consistency.

5. Eliminate repetitive work: Field Services helps organizations prevent rework due to missing information and eliminate manual data entry for administrative staff. By automating repetitive tasks, such as data entry and report generation, organizations can increase the efficiency of their operations and reduce the risk of errors.

6. Break down data silos: Field Services enables organizations to connect machines, sensors, and other systems to create a holistic view of the health of their assets. By breaking down data silos, organizations can gain real-time insights into their operations, identify trends and patterns, and make data-driven decisions. This helps to optimize asset performance, reduce downtime, and increase the efficiency of their operations.

In today's fast-paced world, organizations must be agile and efficient to stay ahead of the competition. That's where AMCS Field Services comes in. Our solution provides a comprehensive set of features that streamline the field service process, from data collection to reporting, to enable organizations to work smarter, not harder.

With AMCS Field Services, organizations can shift from a reactive to proactive maintenance approach, prioritize the right work, automate key actions, and break down data silos. By doing so, organizations can increase operational efficiency, reduce downtime, and improve the lifespan of equipment.

Don't let outdated processes hold your organization back. Take the first step towards streamlining your field service operations with AMCS Field Services. Contact us today to schedule a demo and see firsthand how our solution can help you take your operations to the next level.

Ready to see what AMCS can do for you?

Request a demo to discover how AMCS Field Services will help you efficiently manage your assets, increase visibility into their operations, and improve decision-making

Request Demo

Request a demo to discover how our software solutions can drive growth and sustainability in your business.

Explore Careers Solutions Blogs Brochures Privacy Statement Legal notice Stay in touch Sign up for our newsletter Follow us on