Utilities provide a critical service for their customers, yet nearly 1 in 6 US households are behind on their utility payments according to the National Energy Assistance Directors Association. While there are a variety of reasons for the inability to pay, there are ways utilities can ensure that their less fortunate customers are provided assistance to keep the lights on, the water flowing, and the heat or air conditioning on.
Join AMCS’ Nicole Kelly and Glenn Barnes from Water Finance Assistance for a conversation that explores:
- The types of financial difficulties utility customers face
- Strategies utilities can quickly adopt to raise payment rates and keep their customers’ service on
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