Utilities provide a critical service for their customers, yet nearly 1 in 6 US households are behind on their utility payments according to the National Energy Assistance Directors Association. While there are a variety of reasons for the inability to pay, there are ways utilities can ensure that their less fortunate customers are provided assistance to keep the lights on, the water flowing, and the heat or air conditioning on.
Join AMCS’ Nicole Kelly and Glenn Barnes from Water Finance Assistance for a conversation that explores:
- The types of financial difficulties utility customers face
- Strategies utilities can quickly adopt to raise payment rates and keep their customers’ service on
Glenn Barnes, Director of Water Finance Assistance
Glenn Barnes is director of Water Finance Assistance, a training and technical assistance organization dedicated to helping you serve your community better and sustain your utility for years to come by building your financial and managerial capacity. Glenn leads workshops and webinars and works directly with water utilities on a range of financial and managerial topics including accessing infrastructure funding, rate setting, data driven decision making, workforce issues, and affordability.
Nicole Kelly, Director of Marketing North America, Utilities at AMCS
Nicole joined AMCS in 2022 and is responsible for utilities marketing in North America. She has extensive experience in SaaS platform marketing and technology product management for global organizations like Thermo Fisher Scientific and Cloudera.