Smart User Experience

A key strategy for us is to ensure our users have the best experience possible. Our UX teams are industry and subject-matter experts who continually create feature and module design enhancements that increase productivity.

From customer service representatives and yard inspectors through to your drivers, we are enabling faster onboarding and greater efficiencies with our smarter user experience.

Key highlights:

• Embedded Digital Training Tool delivers a smart walkthrough that guides the user step by step to complete key tasks and processes within the AMCS Platform. This training tool supports and speeds up user adoption,  simplifies the onboarding process, and reaffirms best-practice application use.
• The Platform web-based user interface is reducing the number of screens and clicks it takes to complete tasks. 8.2 modules and enhancements are automating workflows and new designs are intuitively supporting you across customer management, inbound and outbound logistics process, and scale operations.

Customer Management

The 8.2 release is simplifying customer management workflows and transferring increased usability and functionality to our web-based platform.

Key highlights:

• Casual Customer Onboarding has been given design and process enhancements which results in quicker call resolutions with your casual customer and CSRs/agents.
• Price books: Price books ensure the right price for the service being charged. Simply put, our price books module is now available with enhanced designs and streamlined workflows to support you to improve margins and reduce the risk of applying the wrong price to a product or service.
• Geo-Fencing: Geofencing supports geographical variances to improve pricing structures, and therefore expand your margin and reduce the risk of onboarding customers outside a catchment area.

Inbound processing

Demand Planning module enhancements

• Reduce time on administrative tasks with mass job creation, calendar-based scheduling, and quick edit material and PO.
• Improve cost control with a dashboard view of planned versus actual material costs

Grading & Quality Evaluation module enhancements

• Improve control over the quality process with non-conformance and quality form enhancements.
• Increase productivity with a single step and screen approval process.
• Material sequencing: Manage and track material more efficiently with added functionality to support multi-customer inbound loads and plant processing areas.

Outbound logistics

Material Sales

• Complete visibility into the material sales process with a dashboard view to track each job.

Scale Operations and Transportation

AMCS Driver Assisted Terminals (DAT)

• An unmanned self-service optimal weighing experience that enhances the scale house weighing process, reducing operating costs and mitigating risk.
• Supports all inbound and outbound scale transactions.
• Supports schedule type operations, route commercial and domestic collections.

AMCS Mobile

• Reduce risk to your business with enhanced EA (Environmental Agency) and chain of custody compliance workflows and documentation.
• Enhance the quality control process and increase productivity with remote driver debrief.
• Further enhancements to the driver's mobile experience support faster on-boarding and a more instinctive and proactive experience for drivers.

Commercial Recycling Commodities

Recyclers are being faced with many challenges in today's marketplace. Within inbound, processing, and outbound logistics processes a key struggle is digitalizing and automating tasks. Creating efficiencies and therefore increasing productivity is a key factor to support margin expansion.

The 8.2 release is delivering streamlined workflows and feature enhancements across inbound (Demand Planning and Grading & Quality module enhancements). We’re reducing time spent on administrative tasks and working with planners and yard inspectors to support their daily tasks. We’ve designed modules that are proactively supporting your team and working for them.

Our Grading & Quality module is processing loads faster with our user-friendly design and features. It’s providing you with more insight into what is being delivered, improving supplier relations, and enabling you to make the necessary business decisions instantly.

Material sales: 8.2 is delivering an intuitive and customer-centric view of the outbound logic process.  We’ve enhanced the design and functionality of the material sales module within the AMCS Platform, providing customers with a comprehensive business view of sales orders.

Construction & Demolition / Roll-off

Maximizing revenue potential is a top priority for our customers. With R8.2 we’ve streamlined causal (skip) customer onboarding processes on our SaaS platform.  This is reducing the call resolution time and provides CSRs with the information they need to service your customer quickly.

We’re enabling CSRs to capture the required information at the time of onboarding and process the complete transaction, providing the customer with an eta.  This is creating efficiencies for your casual customer processes and gives your CSRs clear visibility into the products available based on their address.

Municipal / Residential

Managing the complexity of municipal and residential contracts is a challenge given the number of customers that need to be serviced and expecting high levels of customer service. 8.2 has delivered an enhanced geofencing module to support your staff and customers to better understand the areas that your business operates in.

It supports our municipal and residential customers who are delivering their services to specific geographic areas by presenting them with clear service boundaries to manage and resolve queries faster.

Operations

Ensuring an ‘always-open weighbridge operation has its challenges, for example around resourcing, risk, compliance, security, and financing. But enabling a 24/7 operation, while reducing the associated challenges, can accelerate your company’s top-line growth.

To support your business and enable an always-open business model, we have developed the AMCS Driver Assisted Terminal (DAT). The AMCS DAT enables unmanned weighbridge operations, automating inbound and outbound weighbridge transactions at landfills, transfer stations, MRFs, and other material-handling operations.

The AMCS Mobile product team has delivered greater assurance for your business around compliance with chain of custody compliance documentation and workflows. 8.2 is delivering more quality control enhancements to support variances within the W&R industry; these are supporting increased productivity with, for example, remote driver debrief.