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Blog
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Why a Customer Portal needs to be part of your customer engagement strategy
Access to all their information in real-time, 24/7, 365 days a week. By providing 24-hour service to customers through a customer portal waste and recycling companies streamline customer processes increasing customer service, customer engagement and customer satisfaction by up to 33% while delivering a positive and professional brand experience. Potentially, waste and recycling companies can reduce call volumes by up to 30%.
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Overcoming hurdles in the construction & demolition waste industry
Construction and Demolition Waste (CDW) represents the highest single activity for producing waste in the EU. Many of the materials we generate as part of CDW have high resource value, such as metals, glass, wood and concrete. Yet, too much of these materials are going to waste. Clearly, this is not sustainable.
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Payment Challenges & the Solution
The way we make payments is evolving – and fast. With new services being introduced, the infrastructure must adapt if it’s to handle these developments.
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3 Solutions to Prevent Missed Collections
Residential waste and recycling operators across the country all deal with one very common issue, missed collections. What most people do not realize is that a simple missed stop can be one of the most costly occurrences to a waste hauler.
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The state of payments
As margins continue to squeeze, businesses must turn to digital to improve operational efficiencies, and that includes their payment system.
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AMCS Customer Portal | What it means for you and your customers
Digital customer care can increase satisfaction by up 33% and streamline resources.
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The Digital Customer Experience
Customer experience is defined as the quality of a customer’s interactions with a company’s products and services. The better the experience, the better the results.
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Digital Transformation
What are the biggest hurdles to a successful digital transformation in waste management & recycling? Different stages require a different focus, each with their own challenges.
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The 5 Success Factors
The cost of waste management is going up, and up is the only direction we can expect it to go in the foreseeable future! Meeting this challenge will mean optimizing efficiency and automating processes: a digital transformation.
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The Future Vision of Waste Operations
We see a new model emerging in the waste subcontracting space that will drive the future of the industry and operations. The model starts with the waste operators internal operations as the hub for external interactions between the customers and subcontractors.
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Unlock Value Using Subcontractor Automation
The pace of change in technology today is driving the waste industry to move to more agile, automated operations. In part, customers are driving this change. There are three key innovation drivers being the catalyst for change.
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3 Reasons to Digitise your Business
The ability to automate process and digitise data has a number of benefits associated with removing the risk of human error and the duplication of tasks. There are however a number of other opportunities presented by digitalisation that are perhaps less commonly recognised.
