In 2014 our PC Scale Tower customers were welcomed to the AMCS global customer base. In total, the acquisition added hundreds of customers from across the US and Canada. AMCS feels great responsibility in strengthening the Tower automation technology, and with that the competitiveness and profitability for the Tower customers. We have since developed the AMCS Platform, a cloud solution that is designed specifically for the waste and recycling industry. The Platform represents the next generation of technology for Tower users.
Reasons to upgrade to AMCS Platform
Here are key reasons why Tower customers should consider upgrading to the AMCS Platform.
1. Benefit from the security, reliability and flexibility of the Cloud
AMCS Platform is a true SaaS solution running on the ultra-secure and reliable Microsoft Azure platform. The big payoff here is the elimination of risk. Whether fire, floods, ransomware attacks, or various other natural or more modern threats occur, your business continuity is guaranteed. With over 99.95% up-time, you and your customers can rely on the system to be available no matter what. Our close partnership with Microsoft guarantees that we have access to the latest innovations and AMCS Platform customers will be able to reap the benefits of the Microsoft partnership..
The past year has challenged most organizations. They’ve had to extend their infrastructure to support remote working and to open multiple channels to engage and service their clients and business partners. Many of these innovations can present inherent security risks, as businesses are forced to quickly adapt their IT infrastructure to this new world. With AMCS Platform in the cloud, enabling remote working is effortless and secure.
2. Get critical business insights through Business Intelligence, self-service reporting and DataMart
The AMCS Platform enables you to collect data in real time from various resources, bring it all together, and analyze it to get a complete view of what’s happening in your operations. You can see where you’re leaking revenue, the profitability of each customer, and how you can reduce operating costs. The solution comes with over 200 standard reports to help you look at your business as you have never been able to before. You can also edit and create your own reports using the Report Designer. Your customers will also benefit from the powerful self-serve reporting, which enables them to create reports on their own data. This provides a big improvement in customer service, boosting customer satisfaction. You will also be able to plug your own Business Intelligence and reporting tool into DataMart.
3. Improve customer self-service with the AMCS Customer Portal
Deploying a web portal for your customers allows you to automatically push all customer documentation (tickets, reports, invoices, statements and credit notes) online, where the customer can self-serve at any time. This reduces both paper usage and administration costs, while increasing customer satisfaction in an era when customers want and expect their service providers to be available 24/7. The AMCS Customer Portal has delivered functional, security and UI improvements over the eTower customer portal currently in use with Tower. Branding and appearance settings have been expanded to allow customers to modify the Portal’s look and feel.
4. Fully integrated Transport Management System
The new AMCS TMS (Transport Management System) provides highly automated and integrated functionality capable of managing every aspect of waste collection logistics including route planning, scheduling, live tracking and a mobile driver application. This capability will deliver enhanced productivity through improved resource optimization, operational visibility and service levels.
TMS also eliminates the need for multiple solutions such as Routeware and Fleetmind and reduces the costs of subscription and maintenance fees.
5. Decreased service code list
With the AMCS Platform your service code list will be greatly reduced, eliminating a lot of complexities and time consuming administrative tasks. For example, ou can easily set up various sizes of waste containers with the same service code, so that if the customer ordered a 4-yard container, but only a 6-yard one is available.
6. Inspect all roll-off loads to protect margins
Our Mobile Grading application allows yard staff to inspect all loads and identify any variances with the expected waste description. This easy-to-use mobile application allows staff to perform a quick percentage breakdown of the roll-off load and to charge for any variances like contamination such as tires or refrigerators. It also allows you to take photos and link them to the order. This process is integrated with our scale house application and our automated pricing engine to ensure that you can provide feedback to your customers and protect your margins.
Contact us to learn more about why former Tower customers chose AMCS Platform to replace Tower
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