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kmG Hauling

kmG Hauling streamlines back-office operations with AMCS

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About kmG Hauling

kmG is a family-owned waste and recycling company founded in 2002. Since 2002, they have provided commercial, industrial, and residential entities with safe, earth-conscious waste removal solutions. They specialize in the collection and disposal of trash, recycling, bulk, construction and demolition (C&D), and other debris from commercial and residential communities in D.C., Maryland, and Virginia.

Their experience includes a variety of commercial and residential accounts including restaurants, hotels, office and apartment buildings, retail stores, government buildings, construction companies and housing communities. As they increased their fleet, they evolved and adapted to a modern, state-of-the-art method for removing waste and using their trucks for good. Each of their trucks are painted in various colors to symbolize causes they care about.

100

Employees

45

Routes that go out each day

5000

Households a day

20

Founded

Challenge

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed.

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Challenge

Growing business

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time-consuming and a challenge to track and manage efficiently.

kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better efficiencies.

Solution

kmG chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage, and standardized their back-office operations.

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Solution

Scalability and Efficiency

kmG originally discovered AMCS and its solutions at WasteExpo and then visited their facility to further develop an understanding of their software.

They chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage, and standardized their back-office operations.

Results

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

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Results

Key Benefits to kmG Hauling’s Business:

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

  • Automation of internal processes
  • Access to real-time customer data
  • Migrate and consolidate all data into one system
  • Quickly communicate with drivers with detailed information
  • The improved overall level of customer service to kmG’s customers

kmG breaks free from manual processes

"I currently work in accounts receivable, so I handle all of the finance aspects for the company. I absolutely love using the AMCS Platform, because it makes my life so much easier. I went from detailed paperwork and excel worksheets to this, it’s been a blessing." Alzeda Peach, Finance Coordinator kmG Hauling

Watch the video to see how kmG benefits from AMCS solutions.

kmG Hauling is using the following AMCS solutions:

Our company was built on the principle that customer service would be what separated us from the competition, so we take pride in that. It was important to us to find a technology partner that would help us get to that higher level of service. And we found that with AMCS.

Linda Brown, Senior Director kmG Hauling

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Download kmG Hauling Success Story

Read more on how kmG Hauling achieved scalability and efficiency with the AMCS Enterprise Management Solution.

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