Challenge

Growing business

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time-consuming and a challenge to track and manage efficiently.

kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better efficiencies.

Solution

Scalability and Efficiency

kmG originally discovered AMCS and its solutions at WasteExpo and then visited their facility to further develop an understanding of their software.

They chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage, and standardized their back-office operations.

Results

Key Benefits to kmG Hauling’s Business:

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

• Automation of internal processes
• Access to real-time customer data
• Migrate and consolidate all data into one system
• Quickly communicate with drivers with detailed information
• The improved overall level of customer service to kmG’s customers.