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kmG Hauling, Growing business

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kmG Hauling

kmG is a family-owned waste and recycling company founded in 2002. Since 2002, they have provided commercial, industrial, and residential entities with safe, earth-conscious waste removal solutions. They specialize in the collection and disposal of trash, recycling, bulk, construction and demolition (C&D), and other debris from commercial and residential communities in D.C., Maryland, and Virginia.

# Employees

100

# Routes

45

households a day

5000

Founded in

20

kmG breaks free from manual processes

The company has grown to have over 100 vehicles in its fleet that provide services for recycling collection, trash collection, bulk service, and roll-off. They have over 100 employees and manage 45 routes that go out each day to service about 5,000 customers. Each of their trucks is painted in various colors to symbolize a cause they care about.

Challenge

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed

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Challenge

Growing business

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time consuming and a challenge to track and manage efficiently.

kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better efficiencies.

Solution

kmG chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage and standardized their back-office operations.

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Solution

Scalability and Efficiency

kmG originally discovered AMCS and its solutions at WasteExpo and then visited their facility to further develop an understanding of their software.

They chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage and standardized their back-office operations.

Results

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

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Results

Key Benefits to kmG Hauling’s Business:

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

  • Automation of internal processes
  • Access to real-time customer data
  • Migrate and consolidate all data into one system
  • Quickly communicate with drivers with detailed information
  • Improved overall level of customer service to kmG’s customers.

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Read more on how kmG Hauling achieved scalability and eficiency with the AMCS Enterprise Management Solution

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Our company was built on the principle that customer service would be what separated us from the competition, so we take pride in that. It was important to us to find a technology partner that would help us get to that higher level of service. And we found that with AMCS.

Linda Brown, Senior Director

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