Challenge

Gain competitive advantage

There were a number of drivers for change in the development of Enva's systems. The company identified an opportunity to gain better leverage and competitive advantage from their scale but realized that to do this they would need to be able to take an enterprise-wide view and to significantly improve their data and process quality.

Next to that, there was a competitive advantage to be gained from improving its customer engagement and experience. With these goals in mind, a decision was taken to find an enterprise-wide operational management system capable of supporting the company’s future growth

Solution

Critical management information based on reliable data

AMCS Enterprise Management was selected and installed to manage the company’s daily operations, route planning, vehicle tracking, transport, and weighbridge operations. Further modules were implemented for call center and customer communications management, quotations, and supplier job confirmation along with container management and accounts control.

All RoRo and skip drivers now use hand-held devices, which display the vehicle’s service schedule and enable drivers to confirm the job completion or report a missed lift – all in real-time. All wheelie bins now have Radio Frequency Identification (RFID) tags fitted, recording the exact date, time, and GPS location of every lift. This provides irrefutable service verification and highlights any unplanned or unauthorized lifts.

Results

Reduced operating costs and increased accuracy

Implementing AMCS Enterprise Management was very beneficial.

• It reduced the company’s operating costs by improving efficiency across the business and is fully scalable to support its continued growth.
• increased the accuracy and availability of data, which is better informing business decisions.
• By using the RFID, GPS bin matching, and weighing technology it is now possible to identify profit and loss down to the single-vehicle and individual customer level.
• Optimized routing has resulted in significant fuel and emissions savings bringing both cost and environmental benefits.