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AMCS Utility Billing

Automated billing and contracts management to guard against revenue leakage while providing a higher level of customer satisfaction and self-service.

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AMCS Utility Billing Overview Software Features Business Drivers

Integrated cloud-based contract and billing solution designed specifically for the utilities industry

The robust billing and contracts management solution from AMCS was purpose-built to handle the complexities of an ever-changing utilities landscape. Automated meter reads flow into the system and are billed to the specifications of the customer’s contract; invoices can be generated electronically or sent to a vetted print house for mailing; and customers have the option for autopay, online payments, or through the mail.

A customer portal, easily customized for your branding, provides self-service to view statements, pay online, and submit a service request.

AMCS’ billing and contracts solution digitizes your invoicing and payment processing, making your personnel more efficient while reducing errors due to manual data entry.

Software Features

Customer Information Management

The heart of the solution, the customer information management capabilities allow your personnel a quick and accurate view of a complete customer account.

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Customer Information Management

The heart of the solution, the customer information management capabilities provide your personnel a quick and accurate view of a complete customer account with audit logs to track changes. Through the self-service customer portal, your customers can make updates that are immediately reflected within the system, saving your personnel time and eliminating manual data entry errors.

Billing Engine

Arguably one of the most comprehensive billing engines in the business, our system bills and rates millions of records every day.

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Billing Engine

Arguably one of the most comprehensive billing engines in the business, our system bills and rates millions of records every day. Regardless of the complexity of your rate plan or whether you service C&I, retail customers, or both, accuracy is assured with AMCS Utilities billing and contract solution.

Customer Portal

Customize a self-service portal for your customers and increase customer satisfaction.

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Customer Portal

Customize a self-service portal for your customers and increase customer satisfaction.

Your customers expect self-service options – everything from viewing their bills, to online payments, to submitting a work request – without having to call into a call center or worry about business hours. Increase your customer satisfaction while reducing the time your staff spends on phone calls or responding to emails.

Invoice Creation and Delivery

Automate and generate customized invoices and deliver to your customers. Reduce or even eliminate printing and mailing expenses by providing a paperless option that emails the customer their bills.

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Invoice Creation and Delivery

Automate and generate customized invoices and deliver to your customers. Reduce or even eliminate printing and mailing expenses by providing a paperless option that emails the customer their bills.

Our solution delivers an option for paperless invoices to your customers, saving not only the costs of design, printing, and mailing but positions your organization as environmentally aware. Saving margin while saving the environment has never been easier. But if you still need to print and mail paper bills, we automate that process as well.

Ingest Meter Readings

Meter reads come in a variety of formats, but AMCS billing and contracts solution is ready for however your data is formatted and delivered.

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Ingest Meter Readings

Meter reads come in a variety of formats, but AMCS billing and contracts solution is ready for however your data is formatted and delivered.

Flat reads, consumption reads, Time of Use, Peak, Shoulder, Off-Peak – doesn’t matter. AMCS billing and contracts solution is ready for however your meter read is formatted. And with our proven history of integrating with the market systems, your meter reads can automatically be uploaded into billing engine, saving hours of manual entry labor.

Payments Options

Give your customers a choice. Whether they prefer to pay online, over the phone, or even set up autopayments, our solution provides flexibility and integrations with popular payment processors.

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Payments Options

Give your customers a choice. Whether they prefer to pay online, over the phone, or even set up autopayments, our solution provides flexibility and integrations with popular payment processors.

The days of a customer standing in line at your payment office are long gone. Customers today want options that provide flexibility and security to view and pay their bills. AMCS has handled billions of dollars of payments securely while giving customers the ability to schedule or conduct the transaction right from their laptop or phone.

Built for the specific needs of the utility industry

Utilities billing – whether electric, water, gas, or A/C - can be complex and you need a solution that is flexible and sophisticated to manage the specific needs of your operations. Why try to work around the limitations of a general-purpose billing engine when you could deploy AMCS Utilities Billing and Contract Management?

Our software was designed and built for the utilities industry, with an easy-to-use interface to handle a multitude of tariffs, time intervals, and meter reads. Plus, with our proven expertise in integrating with on-market hubs, you can be confident that you are protecting your margins with accurate invoices.

Webinar on Demand: Accelerate Your Digital Transformation with the AMCS Platform for Utilities

We are excited to show you how the AMCS Platform for Utilities will address inefficiencies in your business and operational processes to allow you to do more, smarter and more efficiently, in less time.

Watch Webinar on Demand now

The Impact on Your Business Performance

Business Drivers

Confidence in your billings

Sophisticated billing and automated meter reads can introduce uncertainty if your billing solution is not up to the task. AMCS’ billing and contracts management solution was custom-built for the utility industry. Read more
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Confidence in your billings

Sophisticated billing and automated meter reads can introduce uncertainty if your billing solution is not up to the task. AMCS’ billing and contracts management solution was custom-built for the utility industry.

Using a solution that wasn’t designed to handle the complexity of your utilities’ meter reads can result in inaccuracies and discrepancies, not to mention unhappy customers. Unlike some billing “add-on” software, our solution was custom-built to handle even the most complex billing rate plans. Our proven integrations with automated meter reads will give you peace of mind that customers are being billed accurately. Protect your margins by using AMCS’ billing and contracts management.

Efficient and secure operations

Our cloud-based solution means you no longer need costly and inconvenient downtime to upgrade and protect the software to run your billing operations. And your personnel are no longer tethered to the office to complete their work. Read more
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Efficient and secure operations

Our cloud-based solution means you no longer need costly and inconvenient downtime to upgrade and protect the software to run your billing operations. And your personnel are no longer tethered to the office to complete their work.

The benefits of using a cloud-based billing solution are numerous. No longer do you need to schedule costly and inconvenient software upgrades, taking your billing solution offline for hours at a time. Your employees gain flexibility to do their work wherever they are, increasing their efficiency and job satisfaction. And security within the cloud is far more robust than most on-premise solutions that would require continual security patches to protect you from a hacker’s attack.

Self-service boosts satisfaction

Customers want the flexibility to view their statements, pay their bills, and interact with your organization when it is most convenient for them. Increase their satisfaction and improve your staff efficiency by leveraging the self-service capabilities in AMCS’ billing and contract management solution. Read more
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Self-service boosts satisfaction

Customers want the flexibility to view their statements, pay their bills, and interact with your organization when it is most convenient for them. Increase their satisfaction and improve your staff efficiency by leveraging the self-service capabilities in AMCS’ billing and contract management solution.

Recent research noted that it costs $8 to handle every call that comes into your utility. Giving your customers the ability to go online to perform many of the tasks that previously required a phone call or even in-person visit to your offices saves you money while saving your customers’ time and patience. Self-service puts the power into your customers’ hands to view statements, pay bills, raise a work order, and receive important notifications. Increased customer satisfaction and improving the efficiency of your staff will pay dividends for your back-office operations.

Request an AMCS Utility Billing Demo

Discover how AMCS Utility Billing will guard against revenue leakage while providing a higher level of customer satisfaction and self-service

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AMCS Utility Billing Brochure

Learn how our robust billing solution can help protect your business profit margins and ensure accurate billing.

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Contact AMCS to discover how our leading solution can help your business grow and thrive.

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Utilibill is now named AMCS Utility Billing

AMCS, the leading global supplier of integrated software and vehicle technology for the environmental, recycling, and resource industries, has acquired Utilibill and it is now named AMCS Utility Billing. This acquisition complements AMCS’ strategy of being a valued technology partner for customers on their journey to net-zero carbon, resource sustainability, and the circular economy.

Read the press release