automation that meets the demands of modern residential collections
Residential waste and recycling operators face unique challenges: dispersed service areas, variable participation, high stop counts and increasing customer expectations. Many rely on legacy or disconnected systems not designed for residential workflows, creating inefficiencies, manual workarounds, and missed revenue.
AMCS Platform for Residential Services replaces this complexity with one connected solution for onboarding, routing, in-field execution, billing, payments, and customer engagement. Its automation tools and real-time visibility help lower operating costs, improve route performance, and ensure all services are billed accurately and paid on time.
With intelligent routing, digital self-service, and integrated billing and payments, operators can run more efficiently, capture more revenue, and deliver a smoother customer experience. Residential operators across the world trust the platform for operational accuracy, financial control, and scalable automation.
Automate updates and workflows across thousands of customers instantly.
Reduce fuel, labor, and admin time with advanced routing and automation.
Bill accurately with automated, activity-driven pricing and digital payments.
Self-service capabilities measurably increase customer satisfaction.
built for residential operations
setup
Configure customers, pricing, and service packages with the ability to update thousands of accounts in one action. Cascade pricing changes, service adjustments, or schedule modifications instantly across your residential customer base. Support all service types including waste, recycling, organics, bulky, street cleansing, and seasonal services.
engage
Enable residents to sign up, manage services, and make payments through the Customer Portal. Automated notifications keep households informed about service updates, billing, and recycling information, reducing call-center demand and improving the customer experience.
schedule
Automate recurring service schedules and update service combinations, frequencies, and allowances without disruption. Flexible configuration and bulk tools help operators react quickly across entire service areas and maintain connected, efficient workflows.
route
Optimize routes for dispersed, high-stop residential areas. Plan, dispatch, and validate routes by segment, service type, or geography. Automated handling of holidays and suspensions, combined with real-time updates, ensures efficient, accurate curb side collections.
execute
Crews use mobile tools to capture completions and exceptions in real time. Supervisors monitor live progress, resolve issues quickly, and maintain accurate service delivery across every household.
bill
Automatically generate invoices based on agreements, billing cycles, or completed collections. Flexible billing models support premium services, upsell opportunities, and ensure all activity is captured accurately with minimal administrative effort.
collect payments
Residents pay using their preferred secure payment method through AMCS Pay. Automated reminders, payment workflows, and bulk suspend/reinstate actions improve recovery rates and accelerate cash flow across large residential customer bases.
analyze
Access connected operational, customer, and financial data in one place. Track route efficiency, service activity, customer behaviour, and revenue performance directly in the platform to support faster, data-driven decision-making.
“Cost per lift has reduced 15% and route call back services have been eliminated, and we now have the ability to take on a greater number of new customers with existing trucks.”
Accelerate cash flow with AMCS Pay
Fully integrated payments for AMCS Platform. Accept more ways to pay, automate reconciliation, reduce aged debt, and protect margins.