Customer Success Specialist (Hybrid – Cebu)
Ready to level up your career?
As a Customer Success Manager (CSM)at AMCS, you will act as a trusted adviser and strategic partner to our customers across APAC. Your mission is to ensure customers realise maximum value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, map accounts to uncover business priorities, and identify opportunities for expansion. This role is pivotal in aligning AMCS capabilities with customer objectives, fostering long-term partnerships, and delivering measurable outcomes.
Why AMCS?
At AMCS, we don't just offer jobs, we offer purpose-driven careers. You'll be part of a fast-growing, innovative company that's reshaping how industries manage resources, reduce waste, and optimise operations. Our culture is rooted in connection - connection to our mission, our customers, and each other. We foster a collaborative, entrepreneurial environment where your ideas and impact matter.
In the ANZ region, you'll report to the Director, Customer Success , and play a pivotal role in driving the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you'll be at the forefront of expanding our footprint, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence
What's in it for you?
Hybrid work setup (3 days onsite in Cebu, 2 days WFH)
Health insurance from Day 1 (for you + 3 dependants)
Free food & coffee onsite (because fuel matters!)
Shuttle service for easy commutes
25 days leave (yes, you read that right)
Career growth in a global team that values innovation and collaboration
What you'll do
1. Customer Engagement & Relationship Management
Serve as the primary point of contact for assigned accounts, building deep, strong relationships with decision-makers and influencers.
Conduct regular Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.
Develop multi-threaded relationships across customer organisations to strengthen engagement and reduce churn risk.
2. Account Mapping & Success Planning
Map customer organisations to identify key stakeholders, business units, and growth opportunities.
Create and execute plans that align AMCS solutions with customer objectives and KPIs.
Monitor progress and adjust strategies to ensure customers achieve desired outcomes.
3. Driving Adoption & Value Realization
Analyze usage data and adoption trends to identify gaps and opportunities for optimisation.
Champion AMCS capabilities to help customers unlock additional value and efficiencies.
4. Growth & Opportunity Identification
Proactively uncover upsell and cross-sell opportunities by understanding customer business priorities and challenges.
Partner with Sales and Account Management teams to drive expansion and renewals.
5. Customer Advocacy & Feedback
Act as the voice of the customer internally, providing feedback to influence product roadmap and service improvements.
Cultivate customer advocates who can share success stories and participate in reference programs.
6. Onboarding & Enablement
Lead onboarding and training programs to ensure smooth implementation and accelerated time-to-value.
Equip customers with resources and knowledge to drive self-sufficiency and confidence in AMCS solutions.
8. Issue Resolution & Risk Mitigation
Act as the escalation point for customer challenges, ensuring timely and effective resolution by collaborating with technical support, product, and operations teams.
Proactively identify potential risks to customer success and implement mitigation strategies to maintain account health and satisfaction.
What we're looking for
Bachelor's degree in Business, Communications, or related field.
Proven experience in Customer Success, Account Management, or similar role within SaaS or technology environments.
Strong strategic thinking and relationship-building skills with the ability to engage at all organisational levels.
Excellent communication, problem-solving, and consultative skills.
Ability to manage multiple complex accounts while maintaining a focus on outcomes.
Proficiency in CRM tools (Salesforce, NetSuite) and familiarity with analytics platforms.
Join us and make an impact—not just in HR, but in building a sustainable future.
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