Application Support Analyst (Level 2)
Location: Richmond, UK (Hybrid)
Do you have strong SQL skills and a passion for solving complex application issues? We're expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.
As part of Selected Interventions — now a proud member of the AMCS Group — you'll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.
About Selected Interventions
We're a software and services company powering the environmental sector through our class-leading ECHO™ Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.
What Makes Us Different
We're specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.
Role Description
This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You'll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You'll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.
Day-to-Day Responsibilities
• Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour
• Act as a point of escalation for Level 1 support analysts
• Attend client meetings to provide technical insight and follow up on outstanding issues
• Review support queues and help guide Level 1 analysts through complex problems
• Document resolution steps clearly and completely in the support system
• Create and maintain internal knowledge base documentation
• Deliver occasional informal training ("brown bag" sessions) to share best practices
Experience and Skills Needed
• Proficiency in SQL and troubleshooting relational databases
• Strong analytical and problem-solving skills
• Experience with support ticketing systems and working to SLA targets
• Good understanding of technical environments including Java, XML, Windows, Web/HTML
• Excellent written and verbal communication
• Ability to remain calm under pressure and multitask in a fast-paced setting
• Team player with a proactive, can-do attitude
• Experience working with enterprise applications is a plus
Why Join Us
• Be part of a growing, mission-driven company making a real impact in the environmental sector
• Collaborate with talented professionals in a supportive and agile team
• Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group
Benefits
• Private medical insurance
• Enhanced maternity/paternity leave
• Cycle-to-work scheme
• Casual dress & company events
• Sick pay & on-site parking
• Work-from-abroad options
Diversity & Inclusion
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
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