Location Richmond
Country United Kingdom
Category Customer Support & Success
Type Full Time
Experience Mid Level
Language English

Application Support Analyst (Level 2)


Location: Richmond, UK (Hybrid)


Do you have strong SQL skills and a passion for solving complex application issues? We're expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.

As part of Selected Interventions — now a proud member of the AMCS Group — you'll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.


About Selected Interventions

We're a software and services company powering the environmental sector through our class-leading ECHO™ Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.


What Makes Us Different

We're specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.


Role Description

This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You'll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You'll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.


Day-to-Day Responsibilities

• Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour

• Act as a point of escalation for Level 1 support analysts

• Attend client meetings to provide technical insight and follow up on outstanding issues

• Review support queues and help guide Level 1 analysts through complex problems

• Document resolution steps clearly and completely in the support system

• Create and maintain internal knowledge base documentation

• Deliver occasional informal training ("brown bag" sessions) to share best practices


Experience and Skills Needed

• Proficiency in SQL and troubleshooting relational databases

• Strong analytical and problem-solving skills

• Experience with support ticketing systems and working to SLA targets

• Good understanding of technical environments including Java, XML, Windows, Web/HTML

• Excellent written and verbal communication

• Ability to remain calm under pressure and multitask in a fast-paced setting

• Team player with a proactive, can-do attitude

• Experience working with enterprise applications is a plus


Why Join Us

• Be part of a growing, mission-driven company making a real impact in the environmental sector

• Collaborate with talented professionals in a supportive and agile team

• Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group


Benefits

• Private medical insurance

• Enhanced maternity/paternity leave

• Cycle-to-work scheme

• Casual dress & company events

• Sick pay & on-site parking

• Work-from-abroad options


Diversity & Inclusion

We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.


#LI-JC1