Limerick, Ireland – April 28, 2026 AMCS, the global leader in AI-powered purpose-built automation for the waste, recycling, and transportation industries, today launched its agentic AI solutions, the next evolution of its AI strategy.
AMCS is introducing a new generation of intelligent agents built on two decades of industry-specific data and operational knowledge. These agents move beyond analysis to execute real work directly within everyday workflows, turning intelligence into outcomes at scale, across complex operational environments.
"Agentic AI fundamentally changes how work gets done for our customers. A dispatch planner no longer has to manually reconcile live route exceptions. An agent can handle that work in real time, within the same system planners already use. By building system-wide orchestration and governance into our purpose-built platform, we're giving customers the foundation to adopt and scale agentic AI with confidence and drive real operational impact."
At IFAT 2026, the world's leading trade fair for environmental services, AMCS will introduce its first group of agents, targeting the highest-cost operational areas.
AMCS agents:
- Transport validation AI agent: Audits every stop on every route automatically, supporting accurate capture of billable work
- Dispatcher co-worker AI agent: Optimizes routes, sequencing, and live recovery continuously, assisting planners with real-time signals and execution support
- Self-service AI agent: Resolves common customer interactions around the clock, deflecting 40–60% of inbound demand across all channels
- CSR co-worker AI agent: Handles routine service requests with consistency, augmenting human effort with AI accuracy and speed
- Business intelligence AI agent: Plain-language access to operational insight, reducing reporting effort and enabling faster decisions across the business.
Each agent is designed to deliver measurable return on investment within the workflows that cost the most to run manually.
governance designed for scale and trust
Governance is a core part of the AMCS approach. Every AI agent is known, assigned, and accountable, preventing uncontrolled or shadow AI.Built‑in oversight includeshuman‑in‑the‑loop controls, continuous monitoring, and full auditability so teams can always see what an agent is doing, understand why, and intervene when required.
“Governance isn't a compliance checkbox for us; it's how we ensure AI can be trusted to operate in environments where safety and cost are on the line every day,” said Evan J. Schwartz, Chief Innovation Officer at AMCS. “Accountability, oversight, and policy-led safeguards are embedded from day one. We are using these governance capabilities internally to guide how we scale AI safely for our own operations, which is helping us deliver a framework that our customers can trust from day one."
AMCS draws on over 20 years of operational knowledge embedded into operational software to guide how agents act across regulated andsafety‑critical environments of waste, recycling, and transportation.
see the AMCS agentic AI solutions live at IFAT 2026
AMCS will showcase its agentic AI strategy at IFAT 2026, taking place May 4 to 7 in Munich. Attendees will be able to see how agent-based AI supports real operational scenarios across waste, recycling, and logistics.
Visitors are invited to meet the AMCS team at booth A6 – 420, where personalized demonstrations will focus on real operational priorities, including planning, execution, validation, and exception handling within a shared operational model.
Alongside on‑stand demonstrations, AMCS will host a featured speaking session at IFAT 2026. On Thursday, May 7 at 2:30 pm, Christian Pollklesener, General Manager RM&T for the DACH region at AMCS, will share real‑world examples of AI in waste and recycling, showing how automated planning, dynamic routing, and connected workflows help cut costs, improve service reliability, and support circular operations through stronger resource tracking and inventory control.
learn more
More information about the AMCS AI strategy and agentic AI capabilities is available at:
https://www.amcsgroup.com/agentic-ai/
About AMCS
AMCS is the global leader in purpose-built automation for the circular economy, enabling waste, recycling, and transportation industries to sustain their businesses while demonstrating environmental and social responsibility.Built on decades of experience, ourpurpose‑built automation software is designed by people who understand theday‑to‑day realities of your business.
Backed by EQT Private Equity, which acquired a majority stake in 2024, AMCS is headquartered in Ireland and operates globally with offices in Europe, the USA, and Australia. The company is a market leader with over 1,300 mission-driven team members. The combined expertise of our team allows AMCS to deliver innovative solutions and extensive insight, helping customers to drive growth and achieve lasting success. As a trusted global partner, we work with over 4,000 customers delivering digital solutions that create meaningful and measurable impact by increasing customer satisfaction, enhancing sustainability, and boosting margins.
At AMCS, we 're ready to innovate with you, deploying our experts, processes, and technology to drive your business forward and prepare you for success in a more sustainable, net zero carbon future. Learn more at: www.amcsgroup.com
Media Contact
Dwayne Weppler
AMCS Group
[email protected]
226-581-5166