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Global Customer Support Database Administrator(North AmericaTime zone Support)

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LocationCebu City
CategoryCustomer Support & Success
TypeFull Time
ExperienceMid Level

Support Database Administrator (DBA): Global Customer Support

Job Specification-Roles & Responsibilities

The Database Administrator will be responsible for ensuring the performance, availability, and security of our databases. This role requires expertise in database management, troubleshooting, and support, along with excellent communication skills to work effectively with various stakeholders.


Responsibilities include:

  • Database Management: Oversee the installation, configuration, upgrading, and maintenance of database systems.

  • Performance Tuning: Monitor and optimise database performance to ensure high availability and efficiency. Identify and resolve performance bottlenecks.

  • Monitoring and Troubleshooting: Use monitoring tools to track database health and performance. Diagnose and resolve database issues promptly and efficiently.

  • Automation: Develop scripts and automation tools to streamline database management tasks and improve efficiency.

  • Compliance: Ensure databases comply with company policies, industry standards, and regulatory requirements.

  • Collaboration: Work closely with Development, Product and DevOps to support database-related activities and projects.

  • Documentation: Maintain up-to-date documentation for database configurations, procedures, and processes.

Candidate Profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 3-5 years of experience as a Database Administrator.

  • Strong knowledge and hands-on experience with SQL Server Experience with SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), and SQL Server Analysis Services (SSAS).

  • Experience with cloud databases (e.g., Azure SQL Database, AWS RDS) is a plus.

  • Proficiency in SQL, database performance tuning, backup and recovery, and database security.

  • Proficient in using monitoring tools like SQL Server Profiler, Database Tuning Advisor, and third-party tools like Redgate or SolarWinds.

  • Strong analytical and troubleshooting skills.

  • Excellent verbal and written communication skills. Ability to communicate complex technical concepts to non-technical stakeholders.

  • Ability to work effectively in a team environment and collaborate with cross-functional teams.

  • Fluent in English

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialise in delivering technology solutions to facilitate a carbon neutral future.


 What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

 Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:

  • Health insurance that covers up to three dependants

  • Shuttle service for convenient transportation

  • Complimentary on-site food and coffee for your enjoyment

  • Allowances

  • Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally

  • 15 days of holiday leave and 15 days of sick leave for your well-being

  • Joining a world leader in environmental services

  • Hybrid work arrangement for a flexible work-life balance

Join our team

Be part of our team where you can learn, grow and thrive. Partner with great people on industry-leading solutions. Don't waste time and seize your opportunity!