The AMCS Customer Portal 2.4 release delivers added value to municipal and residential operators by automating more customer self-service capabilities to boost customer satisfaction and reduce customer service costs. Furthermore, it offers advanced support to grow your revenue online by selling more products and services to existing customers and to use advanced geotargeted advertising to sign up new customers online and rapidly onboard them.
Provide the best customer experience to boost your E-Commerce revenues
The 2.4 release offers new features designed to promote the best shopping experience for your customers such as shopping carts, integrated payment card acceptance.
It uses shopping cart technology which is designed to facilitate the ease of purchase of multiple items, so that a customer could order a new bin, a bin lock, a bin wash and consumables in a single transaction.
Our integrated payments solution AMCS Pay can accept credit and debit card payments efficiently and customers can enter their card details for secure storage for recurring card usage.
Successfully target and acquire new residential customers online
The current pandemic has accelerated the move to the targeted online acquisition of new residential customers and highlighted the constraints and high costs of traditional channels of residential recruitment (door to door, direct mail etc.). Instead, residential operators can look to leverage the most advanced geotargeted advertising online to target residential customers in specific geographies to offer them special price plans. This approach combined with a portal that serves up only the region-specific price plan and a user-friendly sign-up process that includes payment acceptance means that online recruitment can be both targeted and cost-effective.
Seamless Integration with the AMCS Platform to facilitate rapid and efficient new customer onboarding
The 2.4 portal works seamlessly with the AMCS Platform Enterprise Management system so that all new orders and new customer sign-ups on the portal flow to an approval queue before our automated workflow processes perform the necessary customer set up, assign the various orders to a route, send automated notifications to the customer and trigger all necessary back-office administration. This straight-through automation process reduces your back-office costs, provides a great customer experience and accelerates the delivery of the service.
The AMCS Platform offers a fully integrated and end-to-end portfolio of solutions to manage the waste and recycling lifecycle. Solutions include Enterprise Management, Intelligent Optimisation, Mobile Workforce, Vehicle Technology, Digital Engagement and AMCS Analytics. These industry-specific solutions are developed to support the AMCS Platform strategy focussing on driving revenue growth, margin expansion, operational efficiency and sustainability. AMCS lives up to those words with a product and development team of around 200 people, currently investing 20% of overall turnover in product development.
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Transform how you engage online
Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.
Reduce call volumes, decrease call centre operational costs and increase customer satisfaction
Your customer relationships are more important than ever
The global economic crisis of 2020 demands strategic responses. If your initial reaction is to cut costs, cut wisely. According to PricewaterhouseCoopers, the last thing you want to do is cut anything that can damage your customer relationships – and those relationships are especially important right now. In fact, the stronger your customer relationships, the more resilient your company will be to changing market conditions.
AMCS Group rolls out next-generation customer support portal
Time-saving new Customer Support Portal greatly improves end-customer service levels. Committed to delivering a much faster and excellent customer support experience. With this, the brand-new Customer Support Portal is highly improving end-customer service levels.
AMCS Groups next-gen customer support portal enables customers to use a self-service functionality to search knowledge base articles
The new AMCS customer support portal delivers a best in class support experience. This support tool will enable customers to use self-service functionality to search knowledge base articles, product documentation, view their support case metrics in real-time, and log tickets through the customer portal
AMCS Platform Overview
This webinar gives an introductory overview of AMCS Platform, the end-to-end cloud solution allowing for full visibility into your operations.Watch Webinar On Demand