We are currently seeking a highly skilled Vehicle Technology Engineer to join our team at AMCS Group. The position will be based out of our office in Sydney, New South Wales, Australia. 📍
As a Vehicle Technology Engineer, you will play a key role in providing technical support to our clients and partners in Australia and New Zealand. The successful candidate will be responsible for training and supporting local installation partners on our existing and new hardware platforms, as well as liaising with our hardware development team to solve regional challenges for product installation and maintenance. This is an exciting opportunity to work with a leading provider of integrated software and vehicle technology solutions in the waste and recycling industry.
You will be headquartered in AMCS’ office in Sydney but frequent travel throughout Australia and New Zealand will be a requirement.
Train and Support local installation partners on AMCS’ existing and new hardware platforms.
Liaise with AMCS’ hardware development team to understand and solve regional challenges for the installation and maintenance of the products.
Track and Maintain AMCS’ Asset Management System.
Report to regional and global management on system, installation and support partner performance and track company specified KPIs for same.
Assist Attaining Verification and Type Approval for systems in the region.
Provide hardware knowledge and support to AMCS Sales Team members in the region.
Prepare end user and technical user documentation for environmental products.
Attend customer sites for meetings, service reviews and new vehicle type installations when necessary.
You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.
Person Specification – Profile
· Education and Training - Third level or advanced qualification in electronics or an associated engineering discipline.
· Relevant Experience - Experience in automotive, industrial electrics, telecoms or computer based discipline a distinct advantage
· Specialist Skills and Knowledge
o Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
o Customer support experience- taking customer calls provide support via e-mail, phone & on site.
o The ability to investigate queries, diagnose, trouble shoot and resolve technical queries An understanding of software, hardware or electrical engineering principles.
o Practical experience in low voltage circuits and system installations.
o A logical problem solving mentality when it comes to regional installation and configuration challenges.
o An ability to communicate and describe industry based problems to the AMCS R&D Development Team.
o Exposure or understanding of process driven software packages