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Global Support Manager

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Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600+ people across 16 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,650+ customers in 22 countries.

We currently have an exciting opportunity for an experienced Global Software Support Manager to join our expanding team at our offices in Munich. Fluency in English and German essential

Job Specification-Responsibilities

  • Effectively manage, coach, and develop the RECY Support Team globally
  • Responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of unsurpassed support and service
  • Ensure that cases are being managed at a high level of quality, that it meets its associated Service Level Agreements
  • Take ownership of customers issues and following problems through to resolution
  • Process optimization in coordination with other departments‎
  • Monitoring and compliance with the global KPIs of the RECY product‎


Candidate Profile

  • Degree in business or IT related discipline
  • Proactive, positive, self-starter with a passion for continually improving the processes around you
  • Strong commitment to ensuring customers’ business objectives are achieved
  • Ability to prioritize customer needs and escalate issues where required
  • Ability to work independently as well as within a team environment
  • Excellent oral and written communication skills with both technical and non-technical audiences
  • Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally
  • Ability to communicates complex issues and to adapt message with all audiences
  • Ability to work in a team-based, collaborative environment
  • Experience in the Waste Management Industry an advantage



CategoryCustomer Support & Success
TypeFull Time

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