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Software Support Engineer

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DIGITAL WAYS TO A CLEANER WORLD

Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.  

 

AMCS leads the way

The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.  

 

What we do 

AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe, Australia & Asia

 

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.


We currently have exciting opportunities for Software Support Engineers to join our expanding team at our offices in Cebu City, Philippines


Role Description

A Frontline Support Engineer works as a technical resource within our Customer Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analysing views & stored procedures, and performing minor project work for our ERP solutions.

 

Responsibilities

  • Address and resolve incoming application questions and incidents from end users

  • Document all pertinent end user identification information in our CRM database

  • Ability to perform root-cause analysis on recurring system issues

  • Remotely perform application updates, software upgrades, and database backups

  • Record, track, and document the problem-solving process

  • Participate in after-hours on call rotation

  • Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

  • Remain current on changes and new features added through regular software updates & releases.

  • Other responsibilities as assigned

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience

  • Troubleshooting skills with a high level of self-reliance to resolve complex technical problems

  • Excellent oral and written communication skills with both technical and non-technical audiences

  • Ability to work in a fast-paced team environment

  • Basic networking, user administration, and T-SQL scripting skills required

  • Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are an advantage.

  • Current Microsoft certifications in SQL Server and Windows Server product lines an advantage

 Join us drive a more sustainable future and enjoy these benefits:

  • Health insurance covering up to three dependents on day 1

  • 15 vacation leave and 15 sick leave

  • Employee shuttle service

  • On-site food and free flowing coffee

  • Allowances

  • Comprehensive learning and development platform that provides on-the-job training on key skills with the ability to regularly self-assess and track your progress centrally

LocationCebu City
CountryPhilippines
CategoryCustomer Support & Success
TypeFull Time
ExperienceMid Level
LanguageEnglish
Contact

Contact AMCS to discover how our leading solution can help your business grow and thrive.

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