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Graduate Systems Support Analyst

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Currently the IT organisation is recruiting an Associate Business Systems Analyst to support the company’s core business applications used by sales & Customer Success. The Business systems analyst will also play a key role in the integration and implementation of new business applications.


Responsibilities

As a key member of the IT team, the Business Systems Analyst will have the following duties;

·Provide customer focused support - Investigate, analyse and coordinate the resolution of day-to-day user related business Application problems.

·Act as liaison between users and vendors to resolve complex system or functionality issues.

·Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded.

·Become a SME for core business applications used by sales and Customer Success.

·Help review and analyse requests for current and new business systems or system changes.

·Building business requirements using interviews, document analysis, requirements workshops, use cases scenarios and business process analysis.

·Managing project work, enhancements, and fixes, from the request and requirements stage through build, test and deployment.

·Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.

·Managing Requests for Change and ensuring adherence to AMCS change control process.

·Creating knowledge base articles and other self-help support materials for end users.

·Provide training and mentoring to employees in supported areas.

 

KNOWLEDGE & EXPERIENCE

·Degree or equivalent in Business Systems, or related field (or equivalent work experience) required.

·Ability to manage problem solving activities efficiently and effectively in a team or individually.

·Ability to work independently, make decisions under pressure, while providing timely and responsive services resolution of all support requests

·Excellent customer management skills

·Excellent verbal and written communication skills. Fluent English is a must.


Who we are?

AMCS is Ireland’s largest indigenous software company. We are a market leader in the environmental service industry. AMCS employs over 1000+ people across 12 countries. We are Headquartered in Limerick, Ireland and have offices in North America, Europe, Asia, and Australia.

 

What we do?

We deliver enterprise cloud-based solutions worldwide. AMCS supports over 2,650 customers across 22 countries. Our team is at the cutting edge of technology and innovation. We help our customers to reach a more sustainable future through reducing their carbon footprint and to work in a more environmentally conscious way.

 

Your [email protected]:

·      Choose how you work: on-site or Hybrid

·      Gain extensive training, guidance, and support.

·      Earn a competitive package with benefits.

·      Work in an environment that is truly collaborative, innovative, and supportive.

·      Have a clear pathway for your progression.

·      Make an impact and be part of digital ways to a cleaner world.

 

Your AMCS story begins here.


LocationLimerick
CountryIreland
CategoryCustomer Support & Success
TypeFull Time
ExperienceNA
LanguageEnglish
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