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Field Service Engineer

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AMCS GROUP - DIGITAL WAYS TO A CLEANER WORLD


DIGITAL WAYS TO A CLEANER WORLD

Do you want to work for a company with a global reach? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.  

 

AMCS leads the way

The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.  

 

What we do

AMCS is Ireland’s largest indigenous software company. We are a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5000 customers in 23 countries. AMCS employs over 1200 people across 12 countries, headquartered in Ireland with offices in North America, Europe, Asia and Australia.

 

Do you want to work for a company that you can be proud of; that is truly making a difference to the environment every day - and helping others to do the same? AMCS fosters a culture of connection - internally with colleagues and externally with customers. With AMCS, you can carve out your own future.


The Role - Field Service Engineer (Exeter / South West Region)

This role involves providing Field Service Maintenance of on-board Hardware for the Bristol and South West Region.


Key Responsibilities for this role?

·Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.

·Troubleshoot, repair and fully test equipment failures in the field.

·Deliver a timely response to our customer base

·Schedule and perform preventative maintenance procedures

·Maintain accurate and up to date records for all work completed

·Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements

·Liaise with customers pro-actively to ensure early detection of any problems.

·As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.

-Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.

·Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.

·Actively report any complaints encountered to the respective service coordinator and/or the field service manager.

·Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.


What you need to succeed?

· HNC / HND in a relevant discipline, must be computer literate

· Minimum of 1-2 years experience in a Field Service or Engineering role

· Good diagnostic and problem solving skills.

· Have the ability to work on own initiative and to multi-task. ·      

· Must be able to demonstrate a hands-on approach.

· Mechanical, practical hands on experience would be essential.

· Strong understanding of customer service.


Travel requirements: Travel is an integral part of this role and a full clean driving licence is required.


Your Life@AMCS:

·Gain extensive training, guidance, and support.

·Earn a competitive package with benefits incl. Fuel card/Van and so on.

·Work in an environment that is truly collaborative, innovative, and supportive.

·Have a clear pathway for your progression.

·Make an impact and be part of digital ways to a cleaner world.

LocationExeter
CountryUnited Kingdom
CategoryDevelopment & Product Management
TypeFull Time
ExperienceEntry Level
LanguageEnglish
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