AMCS GROUP - DIGITAL WAYS TO A CLEANER WORLD
The Role - Field Service Engineer (Bristol area)
This role involves providing Field Service Maintenance of on-board Hardware for the Bristol and South West Region.
Key Responsibilities for this role?
·Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
·Troubleshoot, repair and fully test equipment failures in the field.
·Deliver a timely response to our customer base
·Schedule and perform preventative maintenance procedures
·Maintain accurate and up to date records for all work completed
·Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements
·Liaise with customers pro-actively to ensure early detection of any problems.
·As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
-Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
·Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
·Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
·Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.
What you need to succeed?
· HNC / HND in a relevant discipline, must be computer literate
· Minimum of 1-2 years experience in a Field Service or Engineering role
· Good diagnostic and problem solving skills.
· Have the ability to work on own initiative and to multi-task. ·
· Must be able to demonstrate a hands-on approach.
· Mechanical, practical hands on experience would be essential.
· Strong understanding of customer service.
Travel requirements: Travel is an integral part of this role and a full clean driving licence is required.
Your [email protected]:
·Gain extensive training, guidance, and support.
·Earn a competitive package with benefits incl. Fuel card/Van and so on.
·Work in an environment that is truly collaborative, innovative, and supportive.
·Have a clear pathway for your progression.
·Make an impact and be part of digital ways to a cleaner world.