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Customer Success Manager (German Speaking)

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The Role - To support the continued growth of the business, we have a requirement for an experienced Customer Success Manager for our Enterprise customers in the German region. Fluency in German and English is essential.

The Location - This role can be based in our Berlin or Munich office, or fully remote from anywhere in Germany.


The Customer Success Manager will:

  • Serve as the primary post-sales point-of-contact for AMCS’s portfolio of enterprise customers
  • Proactively work directly with medium to large enterprise business customers, interacting with various levels of management ranging from Directors to C-level executives
  • Partner with customers to establish clear business goals,
  • Develop and maintain a deep understanding of customers’ business drivers and how AMCS Solutions can help them achieve their goals.
  • Develop and execute a Customer Success Plan, with activities, timelines, priorities and metrics of success, that realizes the expected business value that the customer expects.
  • Partner with marketing to develop programs and activities that result in targeted customers becoming AMCS Advocates.
  • Analyze and monitor customer data to draw insights with the goal of communicating those findings to customers in order to modify user behaviour and increase user productivity
  • Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement
  • Proactively identify customer health risks, and effectively leverage internal teams to mitigate churn and downsell risk
  • Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against agreed goals, identify expansion opportunities and set goals for the next review period.
  • Partner with sales to identify renewal, expansion and up-sell opportunities in the post-sales cycle
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met.

Responsibilities and requirements

  • Strong analytical skills – preferably knowledge and/or experience within operations and business.
  • Proactive, positive, self-starter with a passion for delivering a world-class customer experience.
  • Strong commitment to ensuring customers’ business objectives are achieved.
  • Strong communication skills to enable relationships both internally and externally to ensure a full 360 view of a customer.
  • Ability to analyse usage data and develop recommendations based upon data insights.
  • Able to focus on the bigger picture and not get mired in the day-to-day details.
  • Fluent in German and English
  • Previous Customer Success experience is an advantage but not a requirement
  • Responsible for customer retention, opportunity creation within existing customer base. 

Who we are?

AMCS is Ireland’s largest indigenous software company. We are a market leader in the environmental service industry. AMCS employs over 1300+ people across 12 countries. We are Headquartered in Limerick, Ireland and have offices in North America, Europe, Asia, and Australia.

What we do?

We deliver enterprise cloud-based solutions worldwide. AMCS supports over 2,650 customers across 22 countries. Our team is at the cutting edge of technology and innovation. We help our customers to reach a more sustainable future through reducing their carbon footprint and to work in a more environmentally conscious way.

CategoryCustomer Support & Success
TypeFull Time
ExperienceMid Level

Contact AMCS to discover how our leading solution can help your business grow and thrive.

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