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Associate Customer Success Specialist

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DIGITAL WAYS TO A CLEANER WORLD

Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.  

 

AMCS leads the way

The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.  

 

What we do

AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5000 customers in 23 countries. AMCS employs over 1350 people across 22 countries, headquartered in Ireland with offices in North America, Europe and Australia.

 

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.


To support the continued growth of the business, we have an exciting opportunity for an Associate Customer Success Manager for our Enterprise customers in the Nordics region.


About the job

As an Associate Customer Success Manager, you will act as a liaison between AMCS and an assigned portfolio of enterprise customers to help them be successful by achieving their expected business outcomes. You will also work with internal teams (Product, Sales, Services, Support, Marketing) to ensure customers have a positive experience with our products and services and ensure that our customers’ needs are being met.


You’ll work directly with the customers, in the post sales stage of the customer journey, to understand their goals and challenges, and build Customer Success Plans with activities, timelines, priorities, and metrics of success that realises their expected business goals This also includes identifying potential problems and proactively working with the customers to resolve those issues.


Through data and analytics, you’ll gain insight into potential customer health risks as well as opportunities to increase user adoption and engagement. You’ll use this data to mitigate churn and downsell risk, whilst also partnering with sales on expansion and up-sell opportunities.


Necessary skills and experience

·        Proactive, positive, self-starter with a passion for delivering a world-class customer experience.

·        Strong commitment to ensuring customers’ business objectives are achieved.

·        Ability to manage ambiguity and operate effectively, even when things are not defined or the way forward is not certain – makes sound decisions, even in the absence of complete information.

·        Ensures accountability by holding self and others accountable to meet commitments.

·        Ability to analyse usage data and develop recommendations based upon data insights.

·        Outstanding communication skills

·        Able to focus on the bigger picture and not get mired in the day-to-day details.

·        Excellent presentation and meeting facilitation skills.

·        Fluent in at least one Nordic language as well as English is essential as many customer meetings will be conducted in “Nordic”.

·        Previous Customer Success experience is an advantage 

 

What we offer

As an Associate Customer Success Manager, you’ll be part of the Complex Logistics Customer Success Team that is a sub-division of the Global Customer Success Team with approximately 15 Customer Success Managers across the world.

We promise a challenging and exciting work environment and we will train and develop you to thrive! The atmosphere in the office is positive and relaxed. We have all the traditional perks like breakfast, good lunch, (loads of) coffee, and fredagsbar - we also have a brewing club and other nice recurring social arrangements!

 


LocationCopenhagen
CountryDenmark
CategoryCustomer Support & Success
TypeFull Time
ExperienceNA
LanguageEnglish
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