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Blog February 2021

Customer Portal 2.4 Customer Self Service and More

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Morgan Lynch Digital Engagement Expert

The AMCS Customer Portal 2.4 release delivers added value to municipal and residential operators by automating more customer self-service capabilities to boost customer satisfaction and reduce customer service costs. Furthermore, it offers advanced support to grow your revenue online by selling more products and services to existing customers and using advanced geotargeted advertising to sign up new customers online and rapidly onboard them.

Provide the best customer experience to boost your E-Commerce revenues

The 2.4 release offers new features designed to promote the best shopping experience for your customers such as shopping carts, integrated payment card acceptance.

It uses shopping cart technology which is designed to facilitate the ease of purchase of multiple items so that a customer could order a new bin, a bin lock, a bin wash, and consumables in a single transaction.

Our integrated payments solution AMCS Pay can accept credit and debit card payments efficiently and customers can enter their card details for secure storage for recurring card usage.

Successfully target and acquire new residential customers online

The current pandemic has accelerated the move to the targeted online acquisition of new residential customers and highlighted the constraints and high costs of traditional channels of residential recruitment (door to door, direct mail, etc.). Instead, residential operators can look to leverage the most advanced geotargeted advertising online to target residential customers in specific geographies to offer them special price plans. This approach combined with a portal that serves up only the region-specific price plan and a user-friendly sign-up process that includes payment acceptance means that online recruitment can be both targeted and cost-effective.

Seamless Integration with the AMCS Platform to facilitate rapid and efficient new customer onboarding

The 2.4 portal works seamlessly with the AMCS Platform Enterprise Management system so that all new orders and new customer sign-ups on the portal flow to an approval queue before our automated workflow processes perform the necessary customer set up, assign the various orders to a route, send automated notifications to the customer and trigger all necessary back-office administration. This straight-through automation process reduces your back-office costs, provides a great customer experience, and accelerates the delivery of the service.

AMCS Platform

The AMCS Platform offers a fully integrated and end-to-end portfolio of solutions to manage the waste and recycling lifecycle. Solutions include Enterprise Management, Intelligent Optimisation, Mobile Workforce, Vehicle Technology, Digital Engagement, and AMCS Analytics. These industry-specific solutions are developed to support the AMCS Platform strategy focussing on driving revenue growth, margin expansion, operational efficiency, and sustainability. AMCS lives up to those words with a product and development team of around 200 people, currently investing 20% of overall turnover in product development.

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