Municipal Waste & Recycling

Solutions for efficient management of the full waste management operation

AMCS offer a complete waste management solution for Municipal Environmental and Sanitation departments. AMCS’ Municipal offering includes state of the art technology solutions for route planning, waste and recycling collection management, summer and winter services and customer service support. The solution provides full support for subcontractor management and service level monitoring and reporting.

AMCS enables our Municipal customers to extract maximum value from the available budgets by driving efficiency through route optimization, container asset management and real time visibility of the collection service progress. The product provides real time access for operational staff to the data, the vehicle collection progress and the ability to intervene or modify plans on the fly if circumstances require, for example a breakdown. The customer service center has real time access to customer and service data to allow incoming queries to be handled on-the-spot thereby minimizing call-out costs and improving customer service levels.

The AMCS Customer Portal provides a customer-facing on-line self service solution minimizing the required interaction with the call centre. It provides individual password-protected access to a configurable range of customer-specific information including frequency of collection, service history, additional available services, complaints or queries, changes or messages and if appropriate account and billing status, including statements , invoices and on-line payment channels.

The on-vehicle solutions can be tailored to suit the individual Municipal functional requirements and budget. In-cab tablet devices with route details, driving directions and interaction with the office are supported and on vehicle technology for service verification only or in combination with RFID are available. AMCS is supplies a proprietary certified weighing system for waste collection that integrates fully with the AMCS ERP office solution for pay by weight or recycling monitoring programs.

Full reporting and data analytics capabilities are supported within the AMCS solution. The solution can be delivered on-premise or hosted by AMCS Cloud.

Solutions

AMCS offers a broad suite of solutions and services to help the municipal waste and recycling to increase their efficiency:

  • AMCS ERP
  • AMCS Transport
  • AMCS Materials and Processing
  • AMCS Data Exchange
  • AMCS Specialty Waste

Services

  • Professional Services
  • Training
  • Support

More Information

For further information on solutions for the municipal waste and recycling industry, please contact us.